curl -X GET "https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight" \ -H "Authorization: Bearer talq_your_environment_token_here"
const response = await fetch( 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight', { headers: { Authorization: 'Bearer talq_your_environment_token_here' } });const { data } = await response.json();if (data.analysis_status === 'pending') { // The analysis runs after the call ends. Query again later.}
{ "success": true, "data": { "call_id": "01a0c5a5-390e-710a-a3aa-cab502215d09", "analysis_status": "completed", "duration": 64, "human_detected": true, "objective_achieved": false, "call_result": "partial_contact", "collected_data": { "intent": null, "agreed_amount": null, "agreed_date": null, "whatsapp_confirmed": null }, "campaign_id": "019ea766-4f99-731a-ad31-d99ac48d4812", "summary": "The agent tried to start a conversation with Mark, but the call was interrupted twice. Mark confirmed his identity; no agreement was reached.", "transcript": [ { "role": "assistant", "content": "Hi, am I speaking with Mark?", "timestamp": "2026-09-21T20:25:46.000000Z" }, { "role": "user", "content": "Hello?", "timestamp": "2026-09-21T20:26:13.000000Z" }, { "role": "assistant", "content": "Hello Mark, this is Ana from the partner office handling your financing.", "timestamp": "2026-09-21T20:26:13.000000Z" } ] }}
Calls & Campaigns
Get call insight
Return the conversation result of one call: analysis status, collected data, summary and transcript
GET
/
api
/
v1
/
calls
/
{call_id}
/
insight
curl -X GET "https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight" \ -H "Authorization: Bearer talq_your_environment_token_here"
const response = await fetch( 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight', { headers: { Authorization: 'Bearer talq_your_environment_token_here' } });const { data } = await response.json();if (data.analysis_status === 'pending') { // The analysis runs after the call ends. Query again later.}
{ "success": true, "data": { "call_id": "01a0c5a5-390e-710a-a3aa-cab502215d09", "analysis_status": "completed", "duration": 64, "human_detected": true, "objective_achieved": false, "call_result": "partial_contact", "collected_data": { "intent": null, "agreed_amount": null, "agreed_date": null, "whatsapp_confirmed": null }, "campaign_id": "019ea766-4f99-731a-ad31-d99ac48d4812", "summary": "The agent tried to start a conversation with Mark, but the call was interrupted twice. Mark confirmed his identity; no agreement was reached.", "transcript": [ { "role": "assistant", "content": "Hi, am I speaking with Mark?", "timestamp": "2026-09-21T20:25:46.000000Z" }, { "role": "user", "content": "Hello?", "timestamp": "2026-09-21T20:26:13.000000Z" }, { "role": "assistant", "content": "Hello Mark, this is Ana from the partner office handling your financing.", "timestamp": "2026-09-21T20:26:13.000000Z" } ] }}
Returns what the agent captured in one conversation: whether a person answered, the result, the data the agent was configured to collect, a summary and the full transcript.This is the same information the event_call_report webhook delivers, available on demand. Use it to reconcile a call without depending on the webhook, or to read the summary and transcript, which are not included in List calls because of their size.
{ "success": true, "data": { "call_id": "01a0c5a5-390e-710a-a3aa-cab502215d09", "analysis_status": "completed", "duration": 64, "human_detected": true, "objective_achieved": false, "call_result": "partial_contact", "collected_data": { "intent": null, "agreed_amount": null, "agreed_date": null, "whatsapp_confirmed": null }, "campaign_id": "019ea766-4f99-731a-ad31-d99ac48d4812", "summary": "The agent tried to start a conversation with Mark, but the call was interrupted twice. Mark confirmed his identity; no agreement was reached.", "transcript": [ { "role": "assistant", "content": "Hi, am I speaking with Mark?", "timestamp": "2026-09-21T20:25:46.000000Z" }, { "role": "user", "content": "Hello?", "timestamp": "2026-09-21T20:26:13.000000Z" }, { "role": "assistant", "content": "Hello Mark, this is Ana from the partner office handling your financing.", "timestamp": "2026-09-21T20:26:13.000000Z" } ] }}
Call duration in seconds. Comes from the call itself, not from the analysis, so it is present in every state. null when no talk time was measured (see notes).
The fields the agent is configured to collect (“fields to collect”), with the values extracted from the conversation. The keys are the ones defined on your agent. {} when nothing was collected.
Turns of the conversation in chronological order. Empty when there was no conversation. May already be filled while analysis_status is pending: the transcript is stored before the analysis runs.
human_detected, objective_achieved, call_result, collected_data and summary are null whenever analysis_status is not completed. A false in those fields is a real result of the analysis, never its absence.
The analysis runs after the call ends, usually within a minute. A call queried right after it ends has no result yet.
Value
Meaning
What to do
completed
The analysis finished. The fields are reliable.
Use them.
pending
The call is still in progress, or ended less than 30 minutes ago and the analysis may still arrive.
Query again later. This is not a result.
unavailable
There is no analysis and there will be none: nobody answered (no-answer, busy, failed, canceled), the conversation was empty, or the analysis did not complete within the window.
Treat as “no result”.
A call never goes from unavailable back to completed. Once you see unavailable, stop querying.voicemail calls follow the normal flow (pending, then completed or unavailable), because the agent may have talked before the voicemail was detected.
duration: null on voicemail, no-answer, failed and busy calls means no talk time was measured. It is not zero.
Batch reconciliation. To reconcile a day, use List calls with include=insight, at least 30 minutes after the last call ended. pending disappears and you get one request per page instead of one per call.
Deliberately excluded. The provider’s call SID, internal routing flags and the remaining analysis fields (sentiment, objections, script completion) are not part of this response.
List calls: GET /api/v1/calls?include=insight — the same block, without summary and transcript, for a whole page of calls.
Get agent calls: GET /api/v1/agents/{agent_id}/calls?include=insight
Get recording URL: GET /api/v1/calls/{call_id}/recording-url
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A `,_jsx(_components.code,{children:`false`}),` in those fields is a real result of the analysis, never its absence.`]}),`\n`,_jsxs(Heading,{level:`2`,id:`reading-analysis_status`,children:[`Reading `,_jsx(_components.code,{children:`analysis_status`})]}),`\n`,_jsxs(_components.p,{children:[`The analysis runs `,_jsx(_components.strong,{children:`after`}),` the call ends, usually within a minute. A call queried right after it ends has no result yet.`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Value`}),_jsx(_components.th,{children:`Meaning`}),_jsx(_components.th,{children:`What to do`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`completed`})}),_jsx(_components.td,{children:`The analysis finished. 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This is not a result.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`unavailable`})}),_jsxs(_components.td,{children:[`There is no analysis and there will be none: nobody answered (`,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`busy`}),`, `,_jsx(_components.code,{children:`failed`}),`, `,_jsx(_components.code,{children:`canceled`}),`), the conversation was empty, or the analysis did not complete within the window.`]}),_jsx(_components.td,{children:`Treat as “no result”.`})]})]})]}),`\n`,_jsxs(_components.p,{children:[`A call never goes from `,_jsx(_components.code,{children:`unavailable`}),` back to `,_jsx(_components.code,{children:`completed`}),`. 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Mark confirmed his identity; no agreement was reached.\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"transcript\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: [`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` {`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"role\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"assistant\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"content\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Hi, am I speaking with Mark?\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"timestamp\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"2026-09-21T20:25:46.000000Z\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` },`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` {`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"role\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"user\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"content\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Hello?\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"timestamp\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"2026-09-21T20:26:13.000000Z\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` },`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` {`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"role\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"assistant\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"content\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Hello Mark, this is Ana from the partner office handling your financing.\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"timestamp\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"2026-09-21T20:26:13.000000Z\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` }`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` }`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})}),`\n`,_jsx(Heading,{level:`3`,id:`response-fields`,children:`Response fields`}),`\n`,_jsx(ResponseField,{name:`success`,type:`boolean`,required:true,id:`param-success`,children:_jsx(_components.p,{children:`Whether the request succeeded.`})}),`\n`,_jsx(ResponseField,{name:`data`,type:`object`,required:true,id:`param-data`,children:_jsxs(Expandable,{title:`Insight object`,children:[_jsx(ResponseField,{name:`call_id`,type:`string`,required:true,id:`param-call-id-1`,children:_jsxs(_components.p,{children:[`The call’s `,_jsx(_components.code,{children:`id`}),`.`]})}),_jsx(ResponseField,{name:`analysis_status`,type:`string`,required:true,id:`param-analysis-status`,children:_jsxs(_components.p,{children:[`State of the post-call analysis. Options: `,_jsx(_components.code,{children:`completed`}),`, `,_jsx(_components.code,{children:`pending`}),`, `,_jsx(_components.code,{children:`unavailable`}),`. See `,_jsxs(_components.a,{href:`#reading-analysis_status`,children:[`Reading `,_jsx(_components.code,{children:`analysis_status`})]}),`.`]})}),_jsx(ResponseField,{name:`duration`,type:`integer | null`,required:true,id:`param-duration`,children:_jsxs(_components.p,{children:[`Call duration in seconds. Comes from the call itself, not from the analysis, so it is present in every state. `,_jsx(_components.code,{children:`null`}),` when no talk time was measured (see notes).`]})}),_jsx(ResponseField,{name:`human_detected`,type:`boolean | null`,required:true,id:`param-human-detected`,children:_jsx(_components.p,{children:`A person answered the call.`})}),_jsx(ResponseField,{name:`objective_achieved`,type:`boolean | null`,required:true,id:`param-objective-achieved`,children:_jsx(_components.p,{children:`The objective configured on the agent was reached.`})}),_jsx(ResponseField,{name:`call_result`,type:`string | null`,required:true,id:`param-call-result`,children:_jsxs(_components.p,{children:[`Options: `,_jsx(_components.code,{children:`success`}),`, `,_jsx(_components.code,{children:`partial_contact`}),`, `,_jsx(_components.code,{children:`unsuccessful`}),`.`]})}),_jsx(ResponseField,{name:`collected_data`,type:`object | null`,required:true,id:`param-collected-data`,children:_jsxs(_components.p,{children:[`The fields the agent is configured to collect (“fields to collect”), with the values extracted from the conversation. The keys are the ones defined on `,_jsx(_components.strong,{children:`your`}),` agent. `,_jsx(_components.code,{children:`{}`}),` when nothing was collected.`]})}),_jsx(ResponseField,{name:`campaign_id`,type:`string | null`,required:true,id:`param-campaign-id`,children:_jsxs(_components.p,{children:[`Campaign that originated the dial. `,_jsx(_components.code,{children:`null`}),` for calls outside a campaign. Each retry is its own call, and all of them point to the same campaign.`]})}),_jsx(ResponseField,{name:`summary`,type:`string | null`,required:true,id:`param-summary`,children:_jsx(_components.p,{children:`Summary of the conversation produced by the analysis.`})}),_jsxs(ResponseField,{name:`transcript`,type:`array`,required:true,id:`param-transcript`,children:[_jsxs(_components.p,{children:[`Turns of the conversation in chronological order. Empty when there was no conversation. May already be filled while `,_jsx(_components.code,{children:`analysis_status`}),` is `,_jsx(_components.code,{children:`pending`}),`: the transcript is stored before the analysis runs.`]}),_jsxs(Expandable,{title:`Turn object`,children:[_jsx(ResponseField,{name:`role`,type:`string`,required:true,id:`param-role`,children:_jsxs(_components.p,{children:[`Who spoke. 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A `,_jsx(_components.code,{children:`false`}),` in those fields is a real result of the analysis, never its absence.`]}),`\n`,_jsxs(Heading,{level:`2`,id:`reading-analysis_status`,children:[`Reading `,_jsx(_components.code,{children:`analysis_status`})]}),`\n`,_jsxs(_components.p,{children:[`The analysis runs `,_jsx(_components.strong,{children:`after`}),` the call ends, usually within a minute. A call queried right after it ends has no result yet.`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Value`}),_jsx(_components.th,{children:`Meaning`}),_jsx(_components.th,{children:`What to do`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`completed`})}),_jsx(_components.td,{children:`The analysis finished. The fields are reliable.`}),_jsx(_components.td,{children:`Use them.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`pending`})}),_jsx(_components.td,{children:`The call is still in progress, or ended less than 30 minutes ago and the analysis may still arrive.`}),_jsx(_components.td,{children:`Query again later. This is not a result.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`unavailable`})}),_jsxs(_components.td,{children:[`There is no analysis and there will be none: nobody answered (`,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`busy`}),`, `,_jsx(_components.code,{children:`failed`}),`, `,_jsx(_components.code,{children:`canceled`}),`), the conversation was empty, or the analysis did not complete within the window.`]}),_jsx(_components.td,{children:`Treat as “no result”.`})]})]})]}),`\n`,_jsxs(_components.p,{children:[`A call never goes from `,_jsx(_components.code,{children:`unavailable`}),` back to `,_jsx(_components.code,{children:`completed`}),`. Once you see `,_jsx(_components.code,{children:`unavailable`}),`, stop querying.`]}),`\n`,_jsxs(_components.p,{children:[_jsx(_components.code,{children:`voicemail`}),` calls follow the normal flow (`,_jsx(_components.code,{children:`pending`}),`, then `,_jsx(_components.code,{children:`completed`}),` or `,_jsx(_components.code,{children:`unavailable`}),`), because the agent may have talked before the voicemail was detected.`]}),`\n`,_jsx(Heading,{level:`2`,id:`error-responses`,children:`Error responses`}),`\n`,_jsx(Heading,{level:`3`,id:`404-not-found`,children:`404 Not found`}),`\n`,_jsx(_components.p,{children:`The call does not exist or belongs to another environment.`}),`\n`,_jsx(ResponseExample,{children:_jsx(CodeBlock,{filename:``,numberOfLines:`5`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`5`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"success\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`false`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"message\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Not found\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"error\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Not found\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})}),`\n`,_jsx(Heading,{level:`3`,id:`401-unauthorized`,children:`401 Unauthorized`}),`\n`,_jsx(ResponseExample,{children:_jsx(CodeBlock,{filename:``,numberOfLines:`3`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`3`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"message\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Unauthenticated.\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})}),`\n`,_jsx(Heading,{level:`2`,id:`notes`,children:`Notes`}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:_jsx(_components.code,{children:`duration: null`})}),` on `,_jsx(_components.code,{children:`voicemail`}),`, `,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`failed`}),` and `,_jsx(_components.code,{children:`busy`}),` calls means no talk time was measured. It is not zero.`]})}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Batch reconciliation.`}),` To reconcile a day, use `,_jsx(_components.a,{href:`/en/api-reference/endpoints/list-calls`,children:`List calls`}),` with `,_jsx(_components.code,{children:`include=insight`}),`, at least 30 minutes after the last call ended. `,_jsx(_components.code,{children:`pending`}),` disappears and you get one request per page instead of one per call.`]})}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Deliberately excluded.`}),` The provider’s call SID, internal routing flags and the remaining analysis fields (sentiment, objections, script completion) are not part of this response.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`related-endpoints`,children:`Related endpoints`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`List calls`}),`: `,_jsx(_components.code,{children:`GET /api/v1/calls?include=insight`}),` — the same block, without `,_jsx(_components.code,{children:`summary`}),` and `,_jsx(_components.code,{children:`transcript`}),`, for a whole page of calls.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Get agent calls`}),`: `,_jsx(_components.code,{children:`GET /api/v1/agents/{agent_id}/calls?include=insight`})]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Get recording URL`}),`: `,_jsx(_components.code,{children:`GET /api/v1/calls/{call_id}/recording-url`})]}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Get call insight","description":"Return the conversation result of one call: analysis status, collected data, summary and transcript","api":"GET /api/v1/calls/{call_id}/insight","href":"/en/api-reference/endpoints/get-call-insight"}}}},"mdxExtracts":{"tableOfContents":[{"title":"Get call insight","slug":"get-call-insight","depth":1,"children":[]},{"title":"Endpoint","slug":"endpoint","depth":2,"children":[]},{"title":"Path parameters","slug":"path-parameters","depth":2,"children":[]},{"title":"Request headers","slug":"request-headers","depth":2,"children":[]},{"title":"Example request","slug":"example-request","depth":2,"children":[]},{"title":"Response","slug":"response","depth":2,"children":[{"title":"Success response (200 OK)","slug":"success-response-200-ok","depth":3,"children":[]},{"title":"Response fields","slug":"response-fields","depth":3,"children":[]}]},{"title":"Reading analysis_status","slug":"reading-analysis_status","depth":2,"children":[]},{"title":"Error responses","slug":"error-responses","depth":2,"children":[{"title":"404 Not found","slug":"404-not-found","depth":3,"children":[]},{"title":"401 Unauthorized","slug":"401-unauthorized","depth":3,"children":[]}]},{"title":"Notes","slug":"notes","depth":2,"children":[]},{"title":"Related endpoints","slug":"related-endpoints","depth":2,"children":[]}],"codeExamples":{"request":{"type":"RequestExample","children":[{"filename":"","html":"\u003cpre class=\"shiki shiki-themes github-light-default dark-plus\" style=\"background-color:#ffffff;--shiki-dark-bg:#0B0C0E;color:#1f2328;--shiki-dark:#D4D4D4\" language=\"shellscript\">\u003ccode language=\"shellscript\" numberOfLines=\"2\">\u003cspan class=\"line\">\u003cspan style=\"color:#953800;--shiki-dark:#DCDCAA\">curl\u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\"> -X\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> GET\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> \"https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight\"\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D7BA7D\"> \\\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\"> -H\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> \"Authorization: Bearer talq_your_environment_token_here\"\u003c/span>\u003c/span>\n\u003c/code>\u003c/pre>"},{"filename":"","html":"\u003cpre class=\"shiki shiki-themes github-light-default dark-plus\" style=\"background-color:#ffffff;--shiki-dark-bg:#0B0C0E;color:#1f2328;--shiki-dark:#D4D4D4\" language=\"javascript\">\u003ccode language=\"javascript\" numberOfLines=\"10\">\u003cspan class=\"line\">\u003cspan style=\"color:#CF222E;--shiki-dark:#569CD6\">const\u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#4FC1FF\"> response\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D4D4D4\"> =\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#C586C0\"> await\u003c/span>\u003cspan style=\"color:#8250DF;--shiki-dark:#DCDCAA\"> fetch\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">(\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight'\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> { \u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">headers:\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> { \u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">Authorization:\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> 'Bearer talq_your_environment_token_here'\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> } }\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">);\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#CF222E;--shiki-dark:#569CD6\">const\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> { \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#4FC1FF\">data\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> } \u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D4D4D4\">=\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#C586C0\"> await\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\"> response\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">.\u003c/span>\u003cspan style=\"color:#8250DF;--shiki-dark:#DCDCAA\">json\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">();\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#CF222E;--shiki-dark:#C586C0\">if\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> (\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">data\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">.\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">analysis_status\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D4D4D4\"> ===\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> 'pending'\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">) {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#6E7781;--shiki-dark:#6A9955\"> // The analysis runs after the call ends. Query again later.\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">}\u003c/span>\u003c/span>\n\u003c/code>\u003c/pre>"}],"attributes":[]},"response":{"type":"ResponseExample","children":[{"filename":"","html":"\u003cpre class=\"shiki shiki-themes github-light-default dark-plus\" style=\"background-color:#ffffff;--shiki-dark-bg:#0B0C0E;color:#1f2328;--shiki-dark:#D4D4D4\" language=\"json\">\u003ccode language=\"json\" numberOfLines=\"36\">\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">{\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"success\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">true\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"data\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"call_id\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"01a0c5a5-390e-710a-a3aa-cab502215d09\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"analysis_status\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"completed\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"duration\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#B5CEA8\">64\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"human_detected\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">true\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"objective_achieved\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">false\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"call_result\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"partial_contact\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"collected_data\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"intent\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"agreed_amount\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"agreed_date\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"whatsapp_confirmed\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> },\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"campaign_id\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"019ea766-4f99-731a-ad31-d99ac48d4812\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"summary\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"The agent tried to start a conversation with Mark, but the call was interrupted twice. Mark confirmed his identity; no agreement was reached.\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"transcript\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: [\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"role\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"assistant\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"content\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"Hi, am I speaking with Mark?\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"timestamp\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"2026-09-21T20:25:46.000000Z\"\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> },\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"role\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"user\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"content\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"Hello?\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"timestamp\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"2026-09-21T20:26:13.000000Z\"\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> },\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"role\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"assistant\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"content\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"Hello Mark, this is Ana from the partner office handling your financing.\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"timestamp\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"2026-09-21T20:26:13.000000Z\"\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> }\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> ]\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> }\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">}\u003c/span>\u003c/span>\n\u003c/code>\u003c/pre>"}],"attributes":[]}},"endpoint":{"title":"Get call insight","path":"/api/v1/calls/{call_id}/insight","method":"get","request":{"security":[],"parameters":{"query":{},"header":{"Authorization":{"schema":[{"type":"string","description":"Bearer token. Format: `Bearer talq_your_environment_token_here`","required":true}]}},"cookie":{},"path":{"call_id":{"schema":[{"type":"string","description":"The call’s `id` , as returned by List calls or Make a call .","required":true}]}}},"body":{}},"response":{"200":{"application/json":{"schemaArray":[{"type":"object","properties":{"success":[{"type":"boolean","description":"Whether the request succeeded.","required":true}],"data":[{"type":"object","properties":{"call_id":[{"type":"string","description":"The call’s `id` .","required":true}],"analysis_status":[{"type":"string","description":"State of the post-call analysis. Options: `completed` , `pending` , `unavailable` . See Reading `analysis_status` .","required":true}],"duration":[{"type":"object","properties":{},"description":"Call duration in seconds. Comes from the call itself, not from the analysis, so it is present in every state. `null` when no talk time was measured (see notes).","required":true}],"human_detected":[{"type":"object","properties":{},"description":"A person answered the call.","required":true}],"objective_achieved":[{"type":"object","properties":{},"description":"The objective configured on the agent was reached.","required":true}],"call_result":[{"type":"object","properties":{},"description":"Options: `success` , `partial_contact` , `unsuccessful` .","required":true}],"collected_data":[{"type":"object","properties":{},"description":"The fields the agent is configured to collect (“fields to collect”), with the values extracted from the conversation. The keys are the ones defined on your agent. `{}` when nothing was collected.","required":true}],"campaign_id":[{"type":"object","properties":{},"description":"Campaign that originated the dial. `null` for calls outside a campaign. Each retry is its own call, and all of them point to the same campaign.","required":true}],"summary":[{"type":"object","properties":{},"description":"Summary of the conversation produced by the analysis.","required":true}],"transcript":[{"type":"array","items":[{"type":"object","properties":{"role":[{"type":"string","description":"Who spoke. Options: `assistant` (the agent), `user` (the person).","required":true}],"content":[{"type":"object","properties":{},"description":"What was said.","required":true}],"timestamp":[{"type":"object","properties":{},"description":"ISO 8601 timestamp of the turn.","required":true}]}}],"description":"Turns of the conversation in chronological order. Empty when there was no conversation. May already be filled while `analysis_status` is `pending` : the transcript is stored before the analysis runs.","required":true}]},"required":true}]}}],"examples":{"example":{"value":{"success":true,"data":{"call_id":"\u003cstring>","analysis_status":"\u003cstring>","duration":{},"human_detected":{},"objective_achieved":{},"call_result":{},"collected_data":{},"campaign_id":{},"summary":{},"transcript":[{"role":"\u003cstring>","content":{},"timestamp":{}}]}}}}}}},"deprecated":false}},"jsLinks":[],"subdomain":"talqove","siteName":"Talkover","title":"Get call insight - Talkover","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/en/api-reference/endpoints/get-call-insight","matchLevel":0},"pt-BR":{"href":"/pt-br/api-reference/endpoints/get-call-insight","matchLevel":1}}},"lastModified":"2026-09-21T21:43:28.916Z","originalFileLocation":"en/api-reference/endpoints/get-call-insight.mdx","locale":"en"},"headHtml":"\u003cscript data-mint-head>(function(){var 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