curl "https://app.talkover.ai/api/v1/callback-agents/stats?start_date=2024-01-01&end_date=2024-01-31" \
-H "Authorization: Bearer talq_your_environment_token_here"
{
"success": true,
"data": {
"period": {
"start": "2024-01-01",
"end": "2024-01-31"
},
"total_callbacks_received": 184,
"callbacks_answered": 142,
"callbacks_unmatched": 12,
"callbacks_by_source_agent": [
{
"source_agent_id": "agent-uuid-2",
"name": "Sales Outbound",
"count": 110
},
{
"source_agent_id": "agent-uuid-3",
"name": "Survey Outbound",
"count": 74
}
]
}
}
Callback Agents
Get Callback Stats
Retrieve aggregated statistics for callback agents
GET
/
api
/
v1
/
callback-agents
/
stats
curl "https://app.talkover.ai/api/v1/callback-agents/stats?start_date=2024-01-01&end_date=2024-01-31" \
-H "Authorization: Bearer talq_your_environment_token_here"
{
"success": true,
"data": {
"period": {
"start": "2024-01-01",
"end": "2024-01-31"
},
"total_callbacks_received": 184,
"callbacks_answered": 142,
"callbacks_unmatched": 12,
"callbacks_by_source_agent": [
{
"source_agent_id": "agent-uuid-2",
"name": "Sales Outbound",
"count": 110
},
{
"source_agent_id": "agent-uuid-3",
"name": "Survey Outbound",
"count": 74
}
]
}
}
Get Callback Stats
Retrieve aggregated callback statistics across all callback agents in your environment, optionally filtered by date range.Endpoint
GET /api/v1/callback-agents/stats
Query parameters
string
Start of the range (inclusive). Format:
YYYY-MM-DD. Default: 30 days ago.string
End of the range (inclusive). Format:
YYYY-MM-DD. Default: today.Request headers
string
required
Bearer token. Format:
Bearer talq_your_environment_token_hereExamples
curl "https://app.talkover.ai/api/v1/callback-agents/stats?start_date=2024-01-01&end_date=2024-01-31" \
-H "Authorization: Bearer talq_your_environment_token_here"
Response
{
"success": true,
"data": {
"period": {
"start": "2024-01-01",
"end": "2024-01-31"
},
"total_callbacks_received": 184,
"callbacks_answered": 142,
"callbacks_unmatched": 12,
"callbacks_by_source_agent": [
{
"source_agent_id": "agent-uuid-2",
"name": "Sales Outbound",
"count": 110
},
{
"source_agent_id": "agent-uuid-3",
"name": "Survey Outbound",
"count": 74
}
]
}
}
Field Definitions
total_callbacks_received— total inbound calls routed to callback agents.callbacks_answered— callbacks that successfully connected with the agent.callbacks_unmatched— inbound calls that hit a callback agent but had no recent matching outbound call (the contact wasn’t on a source list).
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