curl -X GET "https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight" \ -H "Authorization: Bearer talq_seu_token_de_ambiente"
const response = await fetch( 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight', { headers: { Authorization: 'Bearer talq_seu_token_de_ambiente' } });const { data } = await response.json();if (data.analysis_status === 'pending') { // A análise roda depois que a chamada termina. Consulte de novo mais tarde.}
{ "success": true, "data": { "call_id": "01a0c5a5-390e-710a-a3aa-cab502215d09", "analysis_status": "completed", "duration": 64, "human_detected": true, "objective_achieved": false, "call_result": "partial_contact", "collected_data": { "intencao": null, "valor_acordado": null, "data_acordada": null, "whatsapp_confirmado": null }, "campaign_id": "019ea766-4f99-731a-ad31-d99ac48d4812", "summary": "O agente tentou iniciar uma conversa com Marcos, mas a chamada foi interrompida duas vezes. Marcos confirmou sua identidade; nenhum acordo foi fechado.", "transcript": [ { "role": "assistant", "content": "Oi, falo com o Marcos?", "timestamp": "2026-09-21T20:25:46.000000Z" }, { "role": "user", "content": "Alô?", "timestamp": "2026-09-21T20:26:13.000000Z" }, { "role": "assistant", "content": "Olá, Marcos. Aqui é a Ana, da assessoria parceira do seu financiamento.", "timestamp": "2026-09-21T20:26:13.000000Z" } ] }}
Chamadas e Campanhas
Obter resultado da chamada
Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição
GET
/
api
/
v1
/
calls
/
{call_id}
/
insight
curl -X GET "https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight" \ -H "Authorization: Bearer talq_seu_token_de_ambiente"
const response = await fetch( 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight', { headers: { Authorization: 'Bearer talq_seu_token_de_ambiente' } });const { data } = await response.json();if (data.analysis_status === 'pending') { // A análise roda depois que a chamada termina. Consulte de novo mais tarde.}
{ "success": true, "data": { "call_id": "01a0c5a5-390e-710a-a3aa-cab502215d09", "analysis_status": "completed", "duration": 64, "human_detected": true, "objective_achieved": false, "call_result": "partial_contact", "collected_data": { "intencao": null, "valor_acordado": null, "data_acordada": null, "whatsapp_confirmado": null }, "campaign_id": "019ea766-4f99-731a-ad31-d99ac48d4812", "summary": "O agente tentou iniciar uma conversa com Marcos, mas a chamada foi interrompida duas vezes. Marcos confirmou sua identidade; nenhum acordo foi fechado.", "transcript": [ { "role": "assistant", "content": "Oi, falo com o Marcos?", "timestamp": "2026-09-21T20:25:46.000000Z" }, { "role": "user", "content": "Alô?", "timestamp": "2026-09-21T20:26:13.000000Z" }, { "role": "assistant", "content": "Olá, Marcos. Aqui é a Ana, da assessoria parceira do seu financiamento.", "timestamp": "2026-09-21T20:26:13.000000Z" } ] }}
Retorna o que o agente capturou em uma conversa: se uma pessoa atendeu, o resultado, os dados que o agente foi configurado para coletar, um resumo e a transcrição completa.É a mesma informação que o webhook event_call_report entrega, disponível por consulta. Use para reconciliar uma chamada sem depender do webhook, ou para ler o resumo e a transcrição, que não entram em Listar chamadas por causa do tamanho.
curl -X GET "https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight" \ -H "Authorization: Bearer talq_seu_token_de_ambiente"
const response = await fetch( 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight', { headers: { Authorization: 'Bearer talq_seu_token_de_ambiente' } });const { data } = await response.json();if (data.analysis_status === 'pending') { // A análise roda depois que a chamada termina. Consulte de novo mais tarde.}
Duração da chamada em segundos. Vem da chamada, não da análise, então aparece em qualquer estado. null quando não houve tempo de conversa medido (veja as notas).
Os campos que o agente está configurado para coletar (“fields to collect”), com os valores extraídos da conversa. As chaves são as definidas no seu agente. {} quando nada foi coletado.
Falas da conversa em ordem cronológica. Vazia quando não houve conversa. Pode já vir preenchida com analysis_status em pending: a transcrição é gravada antes de a análise rodar.
human_detected, objective_achieved, call_result, collected_data e summary são null sempre que analysis_status não for completed. Um false nesses campos é resultado real da análise, nunca ausência dela.
A análise roda depois que a chamada termina, normalmente em menos de um minuto. Uma chamada consultada logo após o fim ainda não tem resultado.
Valor
Significado
O que fazer
completed
A análise terminou. Os campos são confiáveis.
Usar.
pending
A chamada ainda está em curso, ou terminou há menos de 30 minutos e a análise ainda pode chegar.
Consultar de novo mais tarde. Não é resultado.
unavailable
Não há análise e não haverá: ninguém atendeu (no-answer, busy, failed, canceled), a conversa foi vazia, ou a análise não foi concluída dentro da janela.
Tratar como “sem resultado”.
Uma chamada nunca volta de unavailable para completed. Quando vir unavailable, pare de consultar.Chamadas voicemail seguem o fluxo normal (pending, depois completed ou unavailable), porque o agente pode ter falado antes de a caixa postal ser detectada.
duration: null em chamadas voicemail, no-answer, failed e busy significa que não houve tempo de conversa medido. Não é zero.
Reconciliação em lote. Para reconciliar um dia, use Listar chamadas com include=insight, pelo menos 30 minutos depois do fim da última chamada. O pending desaparece e você faz uma requisição por página em vez de uma por chamada.
Fora de propósito. O SID do provedor, flags internos de roteamento e os demais campos da análise (sentimento, objeções, conclusão do script) não fazem parte desta resposta.
Listar chamadas: GET /api/v1/calls?include=insight — o mesmo bloco, sem summary e transcript, para uma página inteira de chamadas.
Obter chamadas do agente: GET /api/v1/agents/{agent_id}/calls?include=insight
Obter URL da gravação: GET /api/v1/calls/{call_id}/recording-url
Esta página foi útil?
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Talkover","colors":{"primary":"#155DFC","light":"#669BFF","dark":"#15803D"},"logo":{"light":"https://mintcdn.com/talqove/5migkN6-Hty9RJZw/images/logo.svg?fit=max\u0026auto=format\u0026n=5migkN6-Hty9RJZw\u0026q=85\u0026s=b3e6bead068f900e1a50ec54b1d813f2","dark":"https://mintcdn.com/talqove/5migkN6-Hty9RJZw/images/logo.svg?fit=max\u0026auto=format\u0026n=5migkN6-Hty9RJZw\u0026q=85\u0026s=b3e6bead068f900e1a50ec54b1d813f2"},"favicon":"https://mintcdn.com/talqove/p9Bi9k7_5Bq3Cl1A/favicon.svg?fit=max\u0026auto=format\u0026n=p9Bi9k7_5Bq3Cl1A\u0026q=85\u0026s=6d0ae94d10ee524a776d8ad8aa0b442f","api":{},"navbar":{"links":[{"href":"mailto:[email protected]","label":"Support"}],"primary":{"type":"button","label":"Dashboard","href":"https://app.talkover.ai"}},"footer":{"socials":{"linkedin":"https://linkedin.com/company/talkover"}},"styling":{"latex":false},"navigation":{"global":{"anchors":[]},"languages":[{"language":"en","default":true,"href":"en/introduction"},{"language":"pt-BR","href":"pt-br/introduction"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"talqove","hasAudioNarration":false,"actualSubdomain":"talqove","customDomains":["docs.talkover.ai"],"gitSource":{"type":"github","owner":"talqover","repo":"talqover-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"liveDeploymentHistoryId":"6aec8e813744ce14d08471e4","collectionId":"7be1b58f-f2d5-4c6f-a940-0cc948846b58","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6aec8e813744ce14d08471e4"},"feedback":{"thumbs":true},"entitlements":{},"buildId":"6aec8e813744ce14d08471e4","clientVersion":"0.0.4071","searchFilterCounts":[{"language":"en","tag":"API Reference","count":133},{"language":"pt-BR","tag":"Referência da API","count":133},{"language":"en","tag":"Calendars","count":37},{"language":"pt-BR","tag":"Calendários","count":37},{"language":"en","tag":"Setup Agents","count":20},{"language":"pt-BR","tag":"Configurar Agentes","count":20},{"language":"en","tag":"Campaign Integrations","count":16},{"language":"pt-BR","tag":"Integrações de Campanha","count":16},{"language":"en","tag":"Agents","count":13},{"language":"pt-BR","tag":"Agentes","count":13},{"language":"en","tag":"Calls \u0026 Campaigns","count":12},{"language":"pt-BR","tag":"Chamadas e Campanhas","count":12},{"language":"en","tag":"Custom SIP Trunks","count":10},{"language":"pt-BR","tag":"SIP Trunks Personalizados","count":10},{"language":"en","tag":"Campaign Webhooks","count":9},{"language":"en","tag":"Agent Webhooks","count":9},{"language":"pt-BR","tag":"Webhooks de Campanha","count":9},{"language":"pt-BR","tag":"Webhooks de Agente","count":9},{"language":"en","tag":"Events","count":8},{"language":"pt-BR","tag":"Eventos","count":8}]},"assistantConfig":{},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"pt-br/api-reference/endpoints/get-call-insight","slug":"/pt-br/api-reference/endpoints/get-call-insight","pageMetadata":{"title":"Obter resultado da chamada","description":"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição","api":"GET /api/v1/calls/{call_id}/insight","href":"/pt-br/api-reference/endpoints/get-call-insight"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,code:`code`,li:`li`,p:`p`,pre:`pre`,span:`span`,strong:`strong`,tbody:`tbody`,td:`td`,th:`th`,thead:`thead`,tr:`tr`,ul:`ul`,..._provideComponents(),...props.components},{CodeBlock,Expandable,Heading,Info,ParamField,ResponseField,Table}=_components;if(!CodeBlock)_missingMdxReference(`CodeBlock`,true);if(!Expandable)_missingMdxReference(`Expandable`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!Info)_missingMdxReference(`Info`,true);if(!ParamField)_missingMdxReference(`ParamField`,true);if(!ResponseField)_missingMdxReference(`ResponseField`,true);if(!Table)_missingMdxReference(`Table`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`1`,id:`obter-resultado-da-chamada`,children:`Obter resultado da chamada`}),`\n`,_jsx(_components.p,{children:`Retorna o que o agente capturou em uma conversa: se uma pessoa atendeu, o resultado, os dados que o agente foi configurado para coletar, um resumo e a transcrição completa.`}),`\n`,_jsxs(_components.p,{children:[`É a mesma informação que o webhook `,_jsx(_components.code,{children:`event_call_report`}),` entrega, disponível por consulta. Use para reconciliar uma chamada sem depender do webhook, ou para ler o resumo e a transcrição, que não entram em `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/list-calls`,children:`Listar chamadas`}),` por causa do tamanho.`]}),`\n`,_jsx(Heading,{level:`2`,id:`endpoint`,children:`Endpoint`}),`\n`,_jsx(CodeBlock,{numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`GET /api/v1/calls/{call_id}/insight`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(Heading,{level:`2`,id:`parâmetros-de-path`,children:`Parâmetros de path`}),`\n`,_jsx(ParamField,{path:`call_id`,type:`string`,required:true,id:`param-call-id`,children:_jsxs(_components.p,{children:[`O `,_jsx(_components.code,{children:`id`}),` da chamada, como devolvido por `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/list-calls`,children:`Listar chamadas`}),` ou `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/make-call`,children:`Fazer chamada`}),`.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`cabeçalhos-da-requisição`,children:`Cabeçalhos da requisição`}),`\n`,_jsx(ParamField,{header:`Authorization`,type:`string`,required:true,id:`param-authorization`,children:_jsxs(_components.p,{children:[`Token Bearer. Formato: `,_jsx(_components.code,{children:`Bearer talq_seu_token_de_ambiente`})]})}),`\n`,_jsx(Heading,{level:`2`,id:`exemplo-de-requisição`,children:`Exemplo de requisição`}),`\n`,`\n`,_jsx(Heading,{level:`2`,id:`resposta`,children:`Resposta`}),`\n`,_jsx(Heading,{level:`3`,id:`resposta-de-sucesso-200-ok`,children:`Resposta de sucesso (200 OK)`}),`\n`,`\n`,_jsx(Heading,{level:`3`,id:`campos-da-resposta`,children:`Campos da resposta`}),`\n`,_jsx(ResponseField,{name:`success`,type:`boolean`,required:true,id:`param-success`,children:_jsx(_components.p,{children:`Se a requisição foi bem-sucedida.`})}),`\n`,_jsx(ResponseField,{name:`data`,type:`object`,required:true,id:`param-data`,children:_jsxs(Expandable,{title:`Objeto de resultado`,children:[_jsx(ResponseField,{name:`call_id`,type:`string`,required:true,id:`param-call-id-1`,children:_jsxs(_components.p,{children:[`O `,_jsx(_components.code,{children:`id`}),` da chamada.`]})}),_jsx(ResponseField,{name:`analysis_status`,type:`string`,required:true,id:`param-analysis-status`,children:_jsxs(_components.p,{children:[`Estado da análise pós-chamada. Opções: `,_jsx(_components.code,{children:`completed`}),`, `,_jsx(_components.code,{children:`pending`}),`, `,_jsx(_components.code,{children:`unavailable`}),`. Veja `,_jsxs(_components.a,{href:`#como-ler-analysis_status`,children:[`Como ler `,_jsx(_components.code,{children:`analysis_status`})]}),`.`]})}),_jsx(ResponseField,{name:`duration`,type:`integer | null`,required:true,id:`param-duration`,children:_jsxs(_components.p,{children:[`Duração da chamada em segundos. Vem da chamada, não da análise, então aparece em qualquer estado. `,_jsx(_components.code,{children:`null`}),` quando não houve tempo de conversa medido (veja as notas).`]})}),_jsx(ResponseField,{name:`human_detected`,type:`boolean | null`,required:true,id:`param-human-detected`,children:_jsx(_components.p,{children:`Uma pessoa atendeu a chamada.`})}),_jsx(ResponseField,{name:`objective_achieved`,type:`boolean | null`,required:true,id:`param-objective-achieved`,children:_jsx(_components.p,{children:`O objetivo configurado no agente foi atingido.`})}),_jsx(ResponseField,{name:`call_result`,type:`string | null`,required:true,id:`param-call-result`,children:_jsxs(_components.p,{children:[`Opções: `,_jsx(_components.code,{children:`success`}),`, `,_jsx(_components.code,{children:`partial_contact`}),`, `,_jsx(_components.code,{children:`unsuccessful`}),`.`]})}),_jsx(ResponseField,{name:`collected_data`,type:`object | null`,required:true,id:`param-collected-data`,children:_jsxs(_components.p,{children:[`Os campos que o agente está configurado para coletar (“fields to collect”), com os valores extraídos da conversa. As chaves são as definidas no `,_jsx(_components.strong,{children:`seu`}),` agente. `,_jsx(_components.code,{children:`{}`}),` quando nada foi coletado.`]})}),_jsx(ResponseField,{name:`campaign_id`,type:`string | null`,required:true,id:`param-campaign-id`,children:_jsxs(_components.p,{children:[`Campanha que originou a discagem. `,_jsx(_components.code,{children:`null`}),` em chamada fora de campanha. Cada retentativa é uma chamada própria, e todas apontam para a mesma campanha.`]})}),_jsx(ResponseField,{name:`summary`,type:`string | null`,required:true,id:`param-summary`,children:_jsx(_components.p,{children:`Resumo da conversa produzido pela análise.`})}),_jsxs(ResponseField,{name:`transcript`,type:`array`,required:true,id:`param-transcript`,children:[_jsxs(_components.p,{children:[`Falas da conversa em ordem cronológica. Vazia quando não houve conversa. Pode já vir preenchida com `,_jsx(_components.code,{children:`analysis_status`}),` em `,_jsx(_components.code,{children:`pending`}),`: a transcrição é gravada antes de a análise rodar.`]}),_jsxs(Expandable,{title:`Objeto de fala`,children:[_jsx(ResponseField,{name:`role`,type:`string`,required:true,id:`param-role`,children:_jsxs(_components.p,{children:[`Quem falou. Opções: `,_jsx(_components.code,{children:`assistant`}),` (o agente), `,_jsx(_components.code,{children:`user`}),` (a pessoa).`]})}),_jsx(ResponseField,{name:`content`,type:`string | null`,required:true,id:`param-content`,children:_jsx(_components.p,{children:`O que foi dito.`})}),_jsx(ResponseField,{name:`timestamp`,type:`string | null`,required:true,id:`param-timestamp`,children:_jsx(_components.p,{children:`Timestamp ISO 8601 da fala.`})})]})]})]})}),`\n`,_jsxs(_components.p,{children:[_jsx(_components.code,{children:`human_detected`}),`, `,_jsx(_components.code,{children:`objective_achieved`}),`, `,_jsx(_components.code,{children:`call_result`}),`, `,_jsx(_components.code,{children:`collected_data`}),` e `,_jsx(_components.code,{children:`summary`}),` são `,_jsx(_components.code,{children:`null`}),` sempre que `,_jsx(_components.code,{children:`analysis_status`}),` não for `,_jsx(_components.code,{children:`completed`}),`. Um `,_jsx(_components.code,{children:`false`}),` nesses campos é resultado real da análise, nunca ausência dela.`]}),`\n`,_jsxs(Heading,{level:`2`,id:`como-ler-analysis_status`,children:[`Como ler `,_jsx(_components.code,{children:`analysis_status`})]}),`\n`,_jsxs(_components.p,{children:[`A análise roda `,_jsx(_components.strong,{children:`depois`}),` que a chamada termina, normalmente em menos de um minuto. Uma chamada consultada logo após o fim ainda não tem resultado.`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Valor`}),_jsx(_components.th,{children:`Significado`}),_jsx(_components.th,{children:`O que fazer`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`completed`})}),_jsx(_components.td,{children:`A análise terminou. Os campos são confiáveis.`}),_jsx(_components.td,{children:`Usar.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`pending`})}),_jsx(_components.td,{children:`A chamada ainda está em curso, ou terminou há menos de 30 minutos e a análise ainda pode chegar.`}),_jsx(_components.td,{children:`Consultar de novo mais tarde. Não é resultado.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`unavailable`})}),_jsxs(_components.td,{children:[`Não há análise e não haverá: ninguém atendeu (`,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`busy`}),`, `,_jsx(_components.code,{children:`failed`}),`, `,_jsx(_components.code,{children:`canceled`}),`), a conversa foi vazia, ou a análise não foi concluída dentro da janela.`]}),_jsx(_components.td,{children:`Tratar como “sem resultado”.`})]})]})]}),`\n`,_jsxs(_components.p,{children:[`Uma chamada nunca volta de `,_jsx(_components.code,{children:`unavailable`}),` para `,_jsx(_components.code,{children:`completed`}),`. Quando vir `,_jsx(_components.code,{children:`unavailable`}),`, pare de consultar.`]}),`\n`,_jsxs(_components.p,{children:[`Chamadas `,_jsx(_components.code,{children:`voicemail`}),` seguem o fluxo normal (`,_jsx(_components.code,{children:`pending`}),`, depois `,_jsx(_components.code,{children:`completed`}),` ou `,_jsx(_components.code,{children:`unavailable`}),`), porque o agente pode ter falado antes de a caixa postal ser detectada.`]}),`\n`,_jsx(Heading,{level:`2`,id:`respostas-de-erro`,children:`Respostas de erro`}),`\n`,_jsx(Heading,{level:`3`,id:`404-não-encontrado`,children:`404 Não encontrado`}),`\n`,_jsx(_components.p,{children:`A chamada não existe ou pertence a outro ambiente.`}),`\n`,`\n`,_jsx(Heading,{level:`3`,id:`401-não-autorizado`,children:`401 Não autorizado`}),`\n`,`\n`,_jsx(Heading,{level:`2`,id:`notas`,children:`Notas`}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:_jsx(_components.code,{children:`duration: null`})}),` em chamadas `,_jsx(_components.code,{children:`voicemail`}),`, `,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`failed`}),` e `,_jsx(_components.code,{children:`busy`}),` significa que não houve tempo de conversa medido. Não é zero.`]})}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Reconciliação em lote.`}),` Para reconciliar um dia, use `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/list-calls`,children:`Listar chamadas`}),` com `,_jsx(_components.code,{children:`include=insight`}),`, pelo menos 30 minutos depois do fim da última chamada. O `,_jsx(_components.code,{children:`pending`}),` desaparece e você faz uma requisição por página em vez de uma por chamada.`]})}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Fora de propósito.`}),` O SID do provedor, flags internos de roteamento e os demais campos da análise (sentimento, objeções, conclusão do script) não fazem parte desta resposta.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`endpoints-relacionados`,children:`Endpoints relacionados`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Listar chamadas`}),`: `,_jsx(_components.code,{children:`GET /api/v1/calls?include=insight`}),` — o mesmo bloco, sem `,_jsx(_components.code,{children:`summary`}),` e `,_jsx(_components.code,{children:`transcript`}),`, para uma página inteira de chamadas.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Obter chamadas do agente`}),`: `,_jsx(_components.code,{children:`GET /api/v1/agents/{agent_id}/calls?include=insight`})]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Obter URL da gravação`}),`: `,_jsx(_components.code,{children:`GET /api/v1/calls/{call_id}/recording-url`})]}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Obter resultado da chamada","description":"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição","api":"GET /api/v1/calls/{call_id}/insight","href":"/pt-br/api-reference/endpoints/get-call-insight"}}},"mdxSourceWithNoJs":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,code:`code`,li:`li`,p:`p`,pre:`pre`,span:`span`,strong:`strong`,tbody:`tbody`,td:`td`,th:`th`,thead:`thead`,tr:`tr`,ul:`ul`,..._provideComponents(),...props.components},{CodeBlock,Expandable,Heading,Info,ParamField,RequestExample,ResponseExample,ResponseField,Table}=_components;if(!CodeBlock)_missingMdxReference(`CodeBlock`,true);if(!Expandable)_missingMdxReference(`Expandable`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!Info)_missingMdxReference(`Info`,true);if(!ParamField)_missingMdxReference(`ParamField`,true);if(!RequestExample)_missingMdxReference(`RequestExample`,true);if(!ResponseExample)_missingMdxReference(`ResponseExample`,true);if(!ResponseField)_missingMdxReference(`ResponseField`,true);if(!Table)_missingMdxReference(`Table`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`1`,id:`obter-resultado-da-chamada`,children:`Obter resultado da chamada`}),`\n`,_jsx(_components.p,{children:`Retorna o que o agente capturou em uma conversa: se uma pessoa atendeu, o resultado, os dados que o agente foi configurado para coletar, um resumo e a transcrição completa.`}),`\n`,_jsxs(_components.p,{children:[`É a mesma informação que o webhook `,_jsx(_components.code,{children:`event_call_report`}),` entrega, disponível por consulta. Use para reconciliar uma chamada sem depender do webhook, ou para ler o resumo e a transcrição, que não entram em `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/list-calls`,children:`Listar chamadas`}),` por causa do tamanho.`]}),`\n`,_jsx(Heading,{level:`2`,id:`endpoint`,children:`Endpoint`}),`\n`,_jsx(CodeBlock,{numberOfLines:`2`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`2`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`GET /api/v1/calls/{call_id}/insight`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(Heading,{level:`2`,id:`parâmetros-de-path`,children:`Parâmetros de path`}),`\n`,_jsx(ParamField,{path:`call_id`,type:`string`,required:true,id:`param-call-id`,children:_jsxs(_components.p,{children:[`O `,_jsx(_components.code,{children:`id`}),` da chamada, como devolvido por `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/list-calls`,children:`Listar chamadas`}),` ou `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/make-call`,children:`Fazer chamada`}),`.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`cabeçalhos-da-requisição`,children:`Cabeçalhos da requisição`}),`\n`,_jsx(ParamField,{header:`Authorization`,type:`string`,required:true,id:`param-authorization`,children:_jsxs(_components.p,{children:[`Token Bearer. Formato: `,_jsx(_components.code,{children:`Bearer talq_seu_token_de_ambiente`})]})}),`\n`,_jsx(Heading,{level:`2`,id:`exemplo-de-requisição`,children:`Exemplo de requisição`}),`\n`,_jsxs(RequestExample,{children:[_jsx(CodeBlock,{filename:``,numberOfLines:`2`,language:`shellscript`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`shellscript`,children:_jsxs(_components.code,{language:`shellscript`,numberOfLines:`2`,children:[_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#953800`,\"--shiki-dark\":`#DCDCAA`},children:`curl`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:` -X`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` GET`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` \"https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight\"`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#D7BA7D`},children:` \\\\`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:` -H`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` \"Authorization: Bearer talq_seu_token_de_ambiente\"`})]}),`\n`]})})}),_jsx(CodeBlock,{filename:``,numberOfLines:`10`,language:`javascript`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`javascript`,children:_jsxs(_components.code,{language:`javascript`,numberOfLines:`10`,children:[_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#569CD6`},children:`const`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#4FC1FF`},children:` response`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#D4D4D4`},children:` =`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#C586C0`},children:` await`}),_jsx(_components.span,{style:{color:`#8250DF`,\"--shiki-dark\":`#DCDCAA`},children:` fetch`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`(`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight'`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` { `}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#9CDCFE`},children:`headers:`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` { `}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#9CDCFE`},children:`Authorization:`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` 'Bearer talq_seu_token_de_ambiente'`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` } }`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`);`})}),`\n`,_jsx(_components.span,{className:`line`}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#569CD6`},children:`const`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` { `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#4FC1FF`},children:`data`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` } `}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#D4D4D4`},children:`=`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#C586C0`},children:` await`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#9CDCFE`},children:` response`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`.`}),_jsx(_components.span,{style:{color:`#8250DF`,\"--shiki-dark\":`#DCDCAA`},children:`json`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`();`})]}),`\n`,_jsx(_components.span,{className:`line`}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#C586C0`},children:`if`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` (`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#9CDCFE`},children:`data`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`.`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#9CDCFE`},children:`analysis_status`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#D4D4D4`},children:` ===`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:` 'pending'`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`) {`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#6E7781`,\"--shiki-dark\":`#6A9955`},children:` // A análise roda depois que a chamada termina. Consulte de novo mais tarde.`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})]}),`\n`,_jsx(Heading,{level:`2`,id:`resposta`,children:`Resposta`}),`\n`,_jsx(Heading,{level:`3`,id:`resposta-de-sucesso-200-ok`,children:`Resposta de sucesso (200 OK)`}),`\n`,_jsx(ResponseExample,{children:_jsx(CodeBlock,{filename:``,numberOfLines:`36`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`36`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"success\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`true`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"data\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: {`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"call_id\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"01a0c5a5-390e-710a-a3aa-cab502215d09\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"analysis_status\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"completed\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"duration\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#B5CEA8`},children:`64`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"human_detected\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`true`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"objective_achieved\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`false`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"call_result\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"partial_contact\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"collected_data\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: {`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"intencao\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`null`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"valor_acordado\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`null`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"data_acordada\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`null`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"whatsapp_confirmado\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`null`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` },`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"campaign_id\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"019ea766-4f99-731a-ad31-d99ac48d4812\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"summary\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"O agente tentou iniciar uma conversa com Marcos, mas a chamada foi interrompida duas vezes. Marcos confirmou sua identidade; nenhum acordo foi fechado.\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"transcript\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: [`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` {`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"role\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"assistant\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"content\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Oi, falo com o Marcos?\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"timestamp\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"2026-09-21T20:25:46.000000Z\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` },`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` {`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"role\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"user\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"content\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Alô?\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"timestamp\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"2026-09-21T20:26:13.000000Z\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` },`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` {`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"role\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"assistant\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"content\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Olá, Marcos. Aqui é a Ana, da assessoria parceira do seu financiamento.\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"timestamp\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"2026-09-21T20:26:13.000000Z\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` }`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` }`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})}),`\n`,_jsx(Heading,{level:`3`,id:`campos-da-resposta`,children:`Campos da resposta`}),`\n`,_jsx(ResponseField,{name:`success`,type:`boolean`,required:true,id:`param-success`,children:_jsx(_components.p,{children:`Se a requisição foi bem-sucedida.`})}),`\n`,_jsx(ResponseField,{name:`data`,type:`object`,required:true,id:`param-data`,children:_jsxs(Expandable,{title:`Objeto de resultado`,children:[_jsx(ResponseField,{name:`call_id`,type:`string`,required:true,id:`param-call-id-1`,children:_jsxs(_components.p,{children:[`O `,_jsx(_components.code,{children:`id`}),` da chamada.`]})}),_jsx(ResponseField,{name:`analysis_status`,type:`string`,required:true,id:`param-analysis-status`,children:_jsxs(_components.p,{children:[`Estado da análise pós-chamada. Opções: `,_jsx(_components.code,{children:`completed`}),`, `,_jsx(_components.code,{children:`pending`}),`, `,_jsx(_components.code,{children:`unavailable`}),`. Veja `,_jsxs(_components.a,{href:`#como-ler-analysis_status`,children:[`Como ler `,_jsx(_components.code,{children:`analysis_status`})]}),`.`]})}),_jsx(ResponseField,{name:`duration`,type:`integer | null`,required:true,id:`param-duration`,children:_jsxs(_components.p,{children:[`Duração da chamada em segundos. Vem da chamada, não da análise, então aparece em qualquer estado. `,_jsx(_components.code,{children:`null`}),` quando não houve tempo de conversa medido (veja as notas).`]})}),_jsx(ResponseField,{name:`human_detected`,type:`boolean | null`,required:true,id:`param-human-detected`,children:_jsx(_components.p,{children:`Uma pessoa atendeu a chamada.`})}),_jsx(ResponseField,{name:`objective_achieved`,type:`boolean | null`,required:true,id:`param-objective-achieved`,children:_jsx(_components.p,{children:`O objetivo configurado no agente foi atingido.`})}),_jsx(ResponseField,{name:`call_result`,type:`string | null`,required:true,id:`param-call-result`,children:_jsxs(_components.p,{children:[`Opções: `,_jsx(_components.code,{children:`success`}),`, `,_jsx(_components.code,{children:`partial_contact`}),`, `,_jsx(_components.code,{children:`unsuccessful`}),`.`]})}),_jsx(ResponseField,{name:`collected_data`,type:`object | null`,required:true,id:`param-collected-data`,children:_jsxs(_components.p,{children:[`Os campos que o agente está configurado para coletar (“fields to collect”), com os valores extraídos da conversa. As chaves são as definidas no `,_jsx(_components.strong,{children:`seu`}),` agente. `,_jsx(_components.code,{children:`{}`}),` quando nada foi coletado.`]})}),_jsx(ResponseField,{name:`campaign_id`,type:`string | null`,required:true,id:`param-campaign-id`,children:_jsxs(_components.p,{children:[`Campanha que originou a discagem. `,_jsx(_components.code,{children:`null`}),` em chamada fora de campanha. Cada retentativa é uma chamada própria, e todas apontam para a mesma campanha.`]})}),_jsx(ResponseField,{name:`summary`,type:`string | null`,required:true,id:`param-summary`,children:_jsx(_components.p,{children:`Resumo da conversa produzido pela análise.`})}),_jsxs(ResponseField,{name:`transcript`,type:`array`,required:true,id:`param-transcript`,children:[_jsxs(_components.p,{children:[`Falas da conversa em ordem cronológica. Vazia quando não houve conversa. Pode já vir preenchida com `,_jsx(_components.code,{children:`analysis_status`}),` em `,_jsx(_components.code,{children:`pending`}),`: a transcrição é gravada antes de a análise rodar.`]}),_jsxs(Expandable,{title:`Objeto de fala`,children:[_jsx(ResponseField,{name:`role`,type:`string`,required:true,id:`param-role`,children:_jsxs(_components.p,{children:[`Quem falou. Opções: `,_jsx(_components.code,{children:`assistant`}),` (o agente), `,_jsx(_components.code,{children:`user`}),` (a pessoa).`]})}),_jsx(ResponseField,{name:`content`,type:`string | null`,required:true,id:`param-content`,children:_jsx(_components.p,{children:`O que foi dito.`})}),_jsx(ResponseField,{name:`timestamp`,type:`string | null`,required:true,id:`param-timestamp`,children:_jsx(_components.p,{children:`Timestamp ISO 8601 da fala.`})})]})]})]})}),`\n`,_jsxs(_components.p,{children:[_jsx(_components.code,{children:`human_detected`}),`, `,_jsx(_components.code,{children:`objective_achieved`}),`, `,_jsx(_components.code,{children:`call_result`}),`, `,_jsx(_components.code,{children:`collected_data`}),` e `,_jsx(_components.code,{children:`summary`}),` são `,_jsx(_components.code,{children:`null`}),` sempre que `,_jsx(_components.code,{children:`analysis_status`}),` não for `,_jsx(_components.code,{children:`completed`}),`. Um `,_jsx(_components.code,{children:`false`}),` nesses campos é resultado real da análise, nunca ausência dela.`]}),`\n`,_jsxs(Heading,{level:`2`,id:`como-ler-analysis_status`,children:[`Como ler `,_jsx(_components.code,{children:`analysis_status`})]}),`\n`,_jsxs(_components.p,{children:[`A análise roda `,_jsx(_components.strong,{children:`depois`}),` que a chamada termina, normalmente em menos de um minuto. Uma chamada consultada logo após o fim ainda não tem resultado.`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Valor`}),_jsx(_components.th,{children:`Significado`}),_jsx(_components.th,{children:`O que fazer`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`completed`})}),_jsx(_components.td,{children:`A análise terminou. Os campos são confiáveis.`}),_jsx(_components.td,{children:`Usar.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`pending`})}),_jsx(_components.td,{children:`A chamada ainda está em curso, ou terminou há menos de 30 minutos e a análise ainda pode chegar.`}),_jsx(_components.td,{children:`Consultar de novo mais tarde. Não é resultado.`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`unavailable`})}),_jsxs(_components.td,{children:[`Não há análise e não haverá: ninguém atendeu (`,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`busy`}),`, `,_jsx(_components.code,{children:`failed`}),`, `,_jsx(_components.code,{children:`canceled`}),`), a conversa foi vazia, ou a análise não foi concluída dentro da janela.`]}),_jsx(_components.td,{children:`Tratar como “sem resultado”.`})]})]})]}),`\n`,_jsxs(_components.p,{children:[`Uma chamada nunca volta de `,_jsx(_components.code,{children:`unavailable`}),` para `,_jsx(_components.code,{children:`completed`}),`. Quando vir `,_jsx(_components.code,{children:`unavailable`}),`, pare de consultar.`]}),`\n`,_jsxs(_components.p,{children:[`Chamadas `,_jsx(_components.code,{children:`voicemail`}),` seguem o fluxo normal (`,_jsx(_components.code,{children:`pending`}),`, depois `,_jsx(_components.code,{children:`completed`}),` ou `,_jsx(_components.code,{children:`unavailable`}),`), porque o agente pode ter falado antes de a caixa postal ser detectada.`]}),`\n`,_jsx(Heading,{level:`2`,id:`respostas-de-erro`,children:`Respostas de erro`}),`\n`,_jsx(Heading,{level:`3`,id:`404-não-encontrado`,children:`404 Não encontrado`}),`\n`,_jsx(_components.p,{children:`A chamada não existe ou pertence a outro ambiente.`}),`\n`,_jsx(ResponseExample,{children:_jsx(CodeBlock,{filename:``,numberOfLines:`5`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`5`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"success\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#569CD6`},children:`false`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"message\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Not found\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"error\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Not found\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})}),`\n`,_jsx(Heading,{level:`3`,id:`401-não-autorizado`,children:`401 Não autorizado`}),`\n`,_jsx(ResponseExample,{children:_jsx(CodeBlock,{filename:``,numberOfLines:`3`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`3`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"message\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"Unauthenticated.\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})})}),`\n`,_jsx(Heading,{level:`2`,id:`notas`,children:`Notas`}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:_jsx(_components.code,{children:`duration: null`})}),` em chamadas `,_jsx(_components.code,{children:`voicemail`}),`, `,_jsx(_components.code,{children:`no-answer`}),`, `,_jsx(_components.code,{children:`failed`}),` e `,_jsx(_components.code,{children:`busy`}),` significa que não houve tempo de conversa medido. Não é zero.`]})}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Reconciliação em lote.`}),` Para reconciliar um dia, use `,_jsx(_components.a,{href:`/pt-br/api-reference/endpoints/list-calls`,children:`Listar chamadas`}),` com `,_jsx(_components.code,{children:`include=insight`}),`, pelo menos 30 minutos depois do fim da última chamada. O `,_jsx(_components.code,{children:`pending`}),` desaparece e você faz uma requisição por página em vez de uma por chamada.`]})}),`\n`,_jsx(Info,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Fora de propósito.`}),` O SID do provedor, flags internos de roteamento e os demais campos da análise (sentimento, objeções, conclusão do script) não fazem parte desta resposta.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`endpoints-relacionados`,children:`Endpoints relacionados`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Listar chamadas`}),`: `,_jsx(_components.code,{children:`GET /api/v1/calls?include=insight`}),` — o mesmo bloco, sem `,_jsx(_components.code,{children:`summary`}),` e `,_jsx(_components.code,{children:`transcript`}),`, para uma página inteira de chamadas.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Obter chamadas do agente`}),`: `,_jsx(_components.code,{children:`GET /api/v1/agents/{agent_id}/calls?include=insight`})]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Obter URL da gravação`}),`: `,_jsx(_components.code,{children:`GET /api/v1/calls/{call_id}/recording-url`})]}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Obter resultado da chamada","description":"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição","api":"GET /api/v1/calls/{call_id}/insight","href":"/pt-br/api-reference/endpoints/get-call-insight"}}}},"mdxExtracts":{"tableOfContents":[{"title":"Obter resultado da chamada","slug":"obter-resultado-da-chamada","depth":1,"children":[]},{"title":"Endpoint","slug":"endpoint","depth":2,"children":[]},{"title":"Parâmetros de path","slug":"parâmetros-de-path","depth":2,"children":[]},{"title":"Cabeçalhos da requisição","slug":"cabeçalhos-da-requisição","depth":2,"children":[]},{"title":"Exemplo de requisição","slug":"exemplo-de-requisição","depth":2,"children":[]},{"title":"Resposta","slug":"resposta","depth":2,"children":[{"title":"Resposta de sucesso (200 OK)","slug":"resposta-de-sucesso-200-ok","depth":3,"children":[]},{"title":"Campos da resposta","slug":"campos-da-resposta","depth":3,"children":[]}]},{"title":"Como ler analysis_status","slug":"como-ler-analysis_status","depth":2,"children":[]},{"title":"Respostas de erro","slug":"respostas-de-erro","depth":2,"children":[{"title":"404 Não encontrado","slug":"404-não-encontrado","depth":3,"children":[]},{"title":"401 Não autorizado","slug":"401-não-autorizado","depth":3,"children":[]}]},{"title":"Notas","slug":"notas","depth":2,"children":[]},{"title":"Endpoints relacionados","slug":"endpoints-relacionados","depth":2,"children":[]}],"codeExamples":{"request":{"type":"RequestExample","children":[{"filename":"","html":"\u003cpre class=\"shiki shiki-themes github-light-default dark-plus\" style=\"background-color:#ffffff;--shiki-dark-bg:#0B0C0E;color:#1f2328;--shiki-dark:#D4D4D4\" language=\"shellscript\">\u003ccode language=\"shellscript\" numberOfLines=\"2\">\u003cspan class=\"line\">\u003cspan style=\"color:#953800;--shiki-dark:#DCDCAA\">curl\u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\"> -X\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> GET\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> \"https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight\"\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D7BA7D\"> \\\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\"> -H\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> \"Authorization: Bearer talq_seu_token_de_ambiente\"\u003c/span>\u003c/span>\n\u003c/code>\u003c/pre>"},{"filename":"","html":"\u003cpre class=\"shiki shiki-themes github-light-default dark-plus\" style=\"background-color:#ffffff;--shiki-dark-bg:#0B0C0E;color:#1f2328;--shiki-dark:#D4D4D4\" language=\"javascript\">\u003ccode language=\"javascript\" numberOfLines=\"10\">\u003cspan class=\"line\">\u003cspan style=\"color:#CF222E;--shiki-dark:#569CD6\">const\u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#4FC1FF\"> response\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D4D4D4\"> =\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#C586C0\"> await\u003c/span>\u003cspan style=\"color:#8250DF;--shiki-dark:#DCDCAA\"> fetch\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">(\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> 'https://app.talkover.ai/api/v1/calls/01a0c5a5-390e-710a-a3aa-cab502215d09/insight'\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> { \u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">headers:\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> { \u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">Authorization:\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> 'Bearer talq_seu_token_de_ambiente'\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> } }\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">);\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#CF222E;--shiki-dark:#569CD6\">const\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> { \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#4FC1FF\">data\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> } \u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D4D4D4\">=\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#C586C0\"> await\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\"> response\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">.\u003c/span>\u003cspan style=\"color:#8250DF;--shiki-dark:#DCDCAA\">json\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">();\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#CF222E;--shiki-dark:#C586C0\">if\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> (\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">data\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">.\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#9CDCFE\">analysis_status\u003c/span>\u003cspan style=\"color:#CF222E;--shiki-dark:#D4D4D4\"> ===\u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\"> 'pending'\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">) {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#6E7781;--shiki-dark:#6A9955\"> // A análise roda depois que a chamada termina. Consulte de novo mais tarde.\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">}\u003c/span>\u003c/span>\n\u003c/code>\u003c/pre>"}],"attributes":[]},"response":{"type":"ResponseExample","children":[{"filename":"","html":"\u003cpre class=\"shiki shiki-themes github-light-default dark-plus\" style=\"background-color:#ffffff;--shiki-dark-bg:#0B0C0E;color:#1f2328;--shiki-dark:#D4D4D4\" language=\"json\">\u003ccode language=\"json\" numberOfLines=\"36\">\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">{\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"success\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">true\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"data\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"call_id\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"01a0c5a5-390e-710a-a3aa-cab502215d09\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"analysis_status\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"completed\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"duration\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#B5CEA8\">64\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"human_detected\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">true\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"objective_achieved\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">false\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"call_result\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"partial_contact\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"collected_data\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"intencao\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"valor_acordado\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"data_acordada\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"whatsapp_confirmado\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0550AE;--shiki-dark:#569CD6\">null\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> },\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"campaign_id\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"019ea766-4f99-731a-ad31-d99ac48d4812\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"summary\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"O agente tentou iniciar uma conversa com Marcos, mas a chamada foi interrompida duas vezes. Marcos confirmou sua identidade; nenhum acordo foi fechado.\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"transcript\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: [\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"role\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"assistant\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"content\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"Oi, falo com o Marcos?\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"timestamp\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"2026-09-21T20:25:46.000000Z\"\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> },\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"role\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"user\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"content\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"Alô?\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"timestamp\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"2026-09-21T20:26:13.000000Z\"\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> },\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> {\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"role\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"assistant\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"content\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"Olá, Marcos. Aqui é a Ana, da assessoria parceira do seu financiamento.\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">,\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#116329;--shiki-dark:#9CDCFE\"> \"timestamp\"\u003c/span>\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">: \u003c/span>\u003cspan style=\"color:#0A3069;--shiki-dark:#CE9178\">\"2026-09-21T20:26:13.000000Z\"\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> }\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> ]\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\"> }\u003c/span>\u003c/span>\n\u003cspan class=\"line\">\u003cspan style=\"color:#1F2328;--shiki-dark:#D4D4D4\">}\u003c/span>\u003c/span>\n\u003c/code>\u003c/pre>"}],"attributes":[]}},"endpoint":{"title":"Obter resultado da chamada","path":"/api/v1/calls/{call_id}/insight","method":"get","request":{"security":[],"parameters":{"query":{},"header":{"Authorization":{"schema":[{"type":"string","description":"Token Bearer. Formato: `Bearer talq_seu_token_de_ambiente`","required":true}]}},"cookie":{},"path":{"call_id":{"schema":[{"type":"string","description":"O `id` da chamada, como devolvido por Listar chamadas ou Fazer chamada .","required":true}]}}},"body":{}},"response":{"200":{"application/json":{"schemaArray":[{"type":"object","properties":{"success":[{"type":"boolean","description":"Se a requisição foi bem-sucedida.","required":true}],"data":[{"type":"object","properties":{"call_id":[{"type":"string","description":"O `id` da chamada.","required":true}],"analysis_status":[{"type":"string","description":"Estado da análise pós-chamada. Opções: `completed` , `pending` , `unavailable` . Veja Como ler `analysis_status` .","required":true}],"duration":[{"type":"object","properties":{},"description":"Duração da chamada em segundos. Vem da chamada, não da análise, então aparece em qualquer estado. `null` quando não houve tempo de conversa medido (veja as notas).","required":true}],"human_detected":[{"type":"object","properties":{},"description":"Uma pessoa atendeu a chamada.","required":true}],"objective_achieved":[{"type":"object","properties":{},"description":"O objetivo configurado no agente foi atingido.","required":true}],"call_result":[{"type":"object","properties":{},"description":"Opções: `success` , `partial_contact` , `unsuccessful` .","required":true}],"collected_data":[{"type":"object","properties":{},"description":"Os campos que o agente está configurado para coletar (“fields to collect”), com os valores extraídos da conversa. As chaves são as definidas no seu agente. `{}` quando nada foi coletado.","required":true}],"campaign_id":[{"type":"object","properties":{},"description":"Campanha que originou a discagem. `null` em chamada fora de campanha. Cada retentativa é uma chamada própria, e todas apontam para a mesma campanha.","required":true}],"summary":[{"type":"object","properties":{},"description":"Resumo da conversa produzido pela análise.","required":true}],"transcript":[{"type":"array","items":[{"type":"object","properties":{"role":[{"type":"string","description":"Quem falou. Opções: `assistant` (o agente), `user` (a pessoa).","required":true}],"content":[{"type":"object","properties":{},"description":"O que foi dito.","required":true}],"timestamp":[{"type":"object","properties":{},"description":"Timestamp ISO 8601 da fala.","required":true}]}}],"description":"Falas da conversa em ordem cronológica. Vazia quando não houve conversa. Pode já vir preenchida com `analysis_status` em `pending` : a transcrição é gravada antes de a análise rodar.","required":true}]},"required":true}]}}],"examples":{"example":{"value":{"success":true,"data":{"call_id":"\u003cstring>","analysis_status":"\u003cstring>","duration":{},"human_detected":{},"objective_achieved":{},"call_result":{},"collected_data":{},"campaign_id":{},"summary":{},"transcript":[{"role":"\u003cstring>","content":{},"timestamp":{}}]}}}}}}},"deprecated":false}},"jsLinks":[],"subdomain":"talqove","siteName":"Talkover","title":"Obter resultado da chamada - Talkover","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/en/api-reference/endpoints/get-call-insight","matchLevel":1},"pt-BR":{"href":"/pt-br/api-reference/endpoints/get-call-insight","matchLevel":0}}},"lastModified":"2026-09-21T21:43:25.889Z","originalFileLocation":"pt-br/api-reference/endpoints/get-call-insight.mdx","locale":"pt-BR"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição\">\u003cmeta data-mint-head name=\"application-name\" content=\"Talkover\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Obter resultado da chamada - Talkover\">\u003cmeta data-mint-head property=\"og:description\" content=\"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Talkover\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://talqove.mintlify.app/_mintlify/api/og/v2?division=Chamadas+e+Campanhas\u0026amp;title=Obter+resultado+da+chamada\u0026amp;description=Retorna+o+resultado+da+conversa+de+uma+chamada%3A+estado+da+an%C3%A1lise%2C+dados+coletados%2C+resumo+e+transcri%C3%A7%C3%A3o\u0026amp;theme=71faa9f060e949cf7e7715d8\u0026amp;signature=19d54e48338f3c007c4a55b67b2b257f0b8011327a012fbc9fcd8f2ff637492c\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Obter resultado da chamada - Talkover\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://talqove.mintlify.app/_mintlify/api/og/v2?division=Chamadas+e+Campanhas\u0026amp;title=Obter+resultado+da+chamada\u0026amp;description=Retorna+o+resultado+da+conversa+de+uma+chamada%3A+estado+da+an%C3%A1lise%2C+dados+coletados%2C+resumo+e+transcri%C3%A7%C3%A3o\u0026amp;theme=71faa9f060e949cf7e7715d8\u0026amp;signature=19d54e48338f3c007c4a55b67b2b257f0b8011327a012fbc9fcd8f2ff637492c\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/talqove/PKfJxicXqCCm-q-y/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Talkover\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#155DFC\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/pt-br/api-reference/endpoints/get-call-insight.md\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"pt-BR\" href=\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"en\" href=\"https://docs.talkover.ai/en/api-reference/endpoints/get-call-insight\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"x-default\" href=\"https://docs.talkover.ai/en/api-reference/endpoints/get-call-insight\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.talkover.ai/#organization\",\"name\":\"Talkover\",\"url\":\"https://docs.talkover.ai\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/talqove/5migkN6-Hty9RJZw/images/logo.svg?fit=max\u0026auto=format\u0026n=5migkN6-Hty9RJZw\u0026q=85\u0026s=b3e6bead068f900e1a50ec54b1d813f2\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.talkover.ai#website\",\"name\":\"Talkover\",\"url\":\"https://docs.talkover.ai\",\"publisher\":{\"@id\":\"https://docs.talkover.ai/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight#webpage\",\"url\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight\",\"name\":\"Obter resultado da chamada\",\"description\":\"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição\",\"dateModified\":\"2026-09-21T21:43:25.889Z\",\"isPartOf\":{\"@id\":\"https://docs.talkover.ai#website\"},\"breadcrumb\":{\"@id\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Referência da API\",\"item\":\"https://docs.talkover.ai/pt-br/api-reference/introduction\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Chamadas e Campanhas\",\"item\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/list-calls\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Obter resultado da chamada\",\"item\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight\"}]},{\"@type\":[\"TechArticle\",\"APIReference\"],\"@id\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight#apireference\",\"headline\":\"Obter resultado da chamada\",\"name\":\"Obter resultado da chamada\",\"description\":\"Retorna o resultado da conversa de uma chamada: estado da análise, dados coletados, resumo e transcrição\",\"url\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight\",\"mainEntityOfPage\":{\"@id\":\"https://docs.talkover.ai/pt-br/api-reference/endpoints/get-call-insight#webpage\"},\"dateModified\":\"2026-09-21T21:43:25.889Z\",\"publisher\":{\"@id\":\"https://docs.talkover.ai/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.talkover.ai#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Talkover\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Talkover","nav":{"global":{"anchors":[]},"languages":[{"language":"en","default":true,"pages":[{"title":"en","href":"/en/api-reference/endpoints/get-call-insight"}]},{"language":"pt-BR","groups":[{"group":"Primeiros Passos","pages":[{"title":"Talkover API","href":"/pt-br/introduction"},{"title":"Guia de Início Rápido","href":"/pt-br/getting-started/quickstart"},{"title":"Autenticação","href":"/pt-br/getting-started/authentication"},{"title":"Faça Sua Primeira Chamada","href":"/pt-br/getting-started/first-call"}]},{"group":"Conceitos","pages":[{"title":"Agentes de Voz","href":"/pt-br/concepts/voice-agents"},{"title":"Fluxos de Chamada","href":"/pt-br/concepts/call-flows"}]},{"group":"Referência da API","pages":[{"title":"Referência da API","href":"/pt-br/api-reference/introduction"},{"title":"Autenticação","href":"/pt-br/api-reference/authentication"},{"group":"Modelos de Voz e Números de Telefone","pages":[{"title":"Listar Modelos de Voz","api":"GET /api/v1/voice-templates","href":"/pt-br/api-reference/endpoints/list-voice-templates"},{"title":"Gerar Demonstração de Voz","api":"GET /api/v1/voice-templates/{voice_template_id}/demo","href":"/pt-br/api-reference/endpoints/generate-voice-demo"},{"title":"Listar Números de Telefone","api":"GET /api/v1/phone-numbers","href":"/pt-br/api-reference/endpoints/list-phone-numbers"},{"title":"Listar Solicitações de Liberação","api":"GET /api/v1/phone-numbers/release-requests","href":"/pt-br/api-reference/endpoints/list-release-requests"},{"title":"Solicitar Liberação de Número de Telefone","api":"POST /api/v1/phone-numbers/{phone_number_id}/request-release","href":"/pt-br/api-reference/endpoints/request-phone-release"},{"title":"Cancelar Solicitação de Liberação","api":"DELETE /api/v1/phone-numbers/release-requests/{release_request_id}","href":"/pt-br/api-reference/endpoints/cancel-release-request"}]},{"group":"Configurar Agentes","pages":[{"group":"Agentes","pages":[{"title":"Listar Agentes","api":"GET /api/v1/agents","href":"/pt-br/api-reference/endpoints/list-agents"},{"title":"Criar Agente","api":"POST /api/v1/agents","href":"/pt-br/api-reference/endpoints/create-agent"},{"title":"Obter Agente","api":"GET /api/v1/agents/{agent_id}","href":"/pt-br/api-reference/endpoints/get-agent"},{"title":"Atualizar Conhecimento do Agente","api":"PUT /api/v1/agents/{agent_id}/knowledge","href":"/pt-br/api-reference/endpoints/update-agent-knowledge"},{"title":"Atualizar Voz do Agente","api":"PUT /api/v1/agents/{agent_id}/voice","href":"/pt-br/api-reference/endpoints/update-agent-voice"},{"title":"Atualizar Configurações de Chamada do Agente","api":"PUT /api/v1/agents/{agent_id}/calling","href":"/pt-br/api-reference/endpoints/update-agent-calling"},{"title":"Publicar Agente","api":"POST /api/v1/agents/{agent_id}/publish","href":"/pt-br/api-reference/endpoints/publish-agent"},{"title":"Despublicar Agente","api":"POST /api/v1/agents/{agent_id}/unpublish","href":"/pt-br/api-reference/endpoints/unpublish-agent"},{"title":"Excluir Agente","api":"DELETE /api/v1/agents/{agent_id}","href":"/pt-br/api-reference/endpoints/delete-agent"},{"title":"Atualizar Configurações Avançadas","api":"PATCH /api/v1/agents/{agent_id}/advanced-settings","href":"/pt-br/api-reference/endpoints/update-advanced-settings"},{"title":"Verificar Elegibilidade para Custos Otimizados","api":"GET /api/v1/agents/{agent_id}/optimized-costs-eligibility","href":"/pt-br/api-reference/endpoints/check-optimized-costs-eligibility"},{"title":"Obter Preços do Agente","api":"GET /api/v1/agents/{agent_id}/pricing","href":"/pt-br/api-reference/endpoints/get-agent-pricing"},{"title":"Obter Resumo de Preços do Agente","api":"GET /api/v1/agents/{agent_id}/pricing/summary","href":"/pt-br/api-reference/endpoints/get-agent-pricing-summary"}]},{"group":"Treinamentos","pages":[{"title":"Listar Treinamentos","api":"GET /api/v1/agents/{agent_id}/trainings","href":"/pt-br/api-reference/endpoints/list-trainings"},{"title":"Criar/Atualizar Treinamento","api":"POST /api/v1/agents/{agent_id}/trainings","href":"/pt-br/api-reference/endpoints/create-training"},{"title":"Excluir Treinamento","api":"DELETE /api/v1/agents/{agent_id}/trainings/{training_id}","href":"/pt-br/api-reference/endpoints/delete-training"}]},{"group":"Ações","pages":[{"title":"Listar Ações","api":"GET /api/v1/agents/{agent_id}/actions","href":"/pt-br/api-reference/endpoints/list-actions"},{"title":"Criar/Atualizar Ação","api":"POST /api/v1/agents/{agent_id}/actions","href":"/pt-br/api-reference/endpoints/create-action"},{"title":"Excluir Ação","api":"DELETE /api/v1/agents/{agent_id}/actions/{action_id}","href":"/pt-br/api-reference/endpoints/delete-action"},{"title":"Listar Integrações de Ação","api":"GET /api/v1/action-integrations","href":"/pt-br/api-reference/endpoints/list-action-integrations"}]}]},{"group":"Fluxo de Conversação","pages":[{"title":"Obter Fluxo do Agente","api":"GET /api/v1/agents/{agent_id}/flow","href":"/pt-br/api-reference/endpoints/get-agent-flow"},{"title":"Atualizar Fluxo do Agente","api":"PUT /api/v1/agents/{agent_id}/flow","href":"/pt-br/api-reference/endpoints/update-agent-flow"},{"title":"Validar Fluxo do Agente","api":"POST /api/v1/agents/{agent_id}/flow/validate","href":"/pt-br/api-reference/endpoints/validate-agent-flow"},{"title":"Listar Versões do Fluxo do Agente","api":"GET /api/v1/agents/{agent_id}/flow/versions","href":"/pt-br/api-reference/endpoints/list-agent-flow-versions"}]},{"group":"Fazer Chamada","pages":[{"title":"Realizar uma Chamada","api":"POST /api/v1/agents/{agent_id}/call","href":"/pt-br/api-reference/endpoints/make-call"},{"title":"Realizar Chamada de Campanha","api":"POST /api/v1/campaigns/{campaign_id}/call","href":"/pt-br/api-reference/endpoints/make-campaign-call"},{"title":"Encerrar Chamada","api":"POST /api/v1/agents/{agent_id}/end-call","href":"/pt-br/api-reference/endpoints/end-call"},{"title":"Obter Chamada Ativa por Telefone","api":"GET /api/v1/agents/{agent_id}/active-call/{phone}","href":"/pt-br/api-reference/endpoints/get-active-call"}]},{"group":"Chamadas e Campanhas","pages":[{"title":"Listar chamadas","api":"GET /api/v1/calls","href":"/pt-br/api-reference/endpoints/list-calls"},{"title":"Obter Chamadas do Agente","description":"Recuperar uma lista de chamadas para um agente específico","api":"GET /api/v1/agents/{agent_id}/calls","href":"/pt-br/api-reference/endpoints/get-agent-calls"},{"title":"Obter resultado da chamada","api":"GET /api/v1/calls/{call_id}/insight","href":"/pt-br/api-reference/endpoints/get-call-insight"},{"title":"Listar Campanhas","description":"Recuperar uma lista de campanhas para o ambiente autenticado","api":"GET /api/v1/campaigns","href":"/pt-br/api-reference/endpoints/list-campaigns"},{"title":"Criar Campanha","api":"POST /api/v1/campaigns","href":"/pt-br/api-reference/endpoints/create-campaign"},{"title":"Obter Campanha","api":"GET /api/v1/campaigns/{campaign_id}","href":"/pt-br/api-reference/endpoints/get-campaign"},{"title":"Atualizar Campanha","api":"PUT /api/v1/campaigns/{campaign_id}","href":"/pt-br/api-reference/endpoints/update-campaign"},{"title":"Atualizar Status da Campanha","api":"PATCH /api/v1/campaigns/{campaign_id}/status","href":"/pt-br/api-reference/endpoints/update-campaign-status"},{"title":"Excluir Campanha","api":"DELETE /api/v1/campaigns/{campaign_id}","href":"/pt-br/api-reference/endpoints/delete-campaign"},{"title":"Limpar campanha","api":"POST /api/v1/campaigns/{campaign_id}/clear","href":"/pt-br/api-reference/endpoints/clear-campaign"},{"title":"Subir lista de contatos","api":"POST /api/v1/campaigns/{campaign_id}/files","href":"/pt-br/api-reference/endpoints/upload-campaign-list"},{"title":"Consultar progresso da importação","api":"GET /api/v1/campaigns/{campaign_id}/files/{file_data_id}/progress","href":"/pt-br/api-reference/endpoints/get-campaign-list-progress"}]},{"group":"Integrações de Campanha","pages":[{"group":"Webhooks de Campanha","pages":[{"title":"Listar Webhooks da Campanha","api":"GET /api/v1/campaigns/{campaign_id}/webhooks","href":"/pt-br/api-reference/endpoints/list-campaign-webhooks"},{"title":"Criar Webhook da Campanha","api":"POST /api/v1/campaigns/{campaign_id}/webhooks","href":"/pt-br/api-reference/endpoints/create-campaign-webhook"},{"title":"Obter Webhook da Campanha","api":"GET /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}","href":"/pt-br/api-reference/endpoints/get-campaign-webhook"},{"title":"Atualizar Webhook da Campanha","api":"PUT /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}","href":"/pt-br/api-reference/endpoints/update-campaign-webhook"},{"title":"Excluir Webhook da Campanha","api":"DELETE /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}","href":"/pt-br/api-reference/endpoints/delete-campaign-webhook"},{"title":"Alternar Webhook da Campanha","api":"PATCH /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}/toggle","href":"/pt-br/api-reference/endpoints/toggle-campaign-webhook"},{"title":"Testar Webhook da Campanha","api":"POST /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}/test","href":"/pt-br/api-reference/endpoints/test-campaign-webhook"},{"title":"Listar Logs do Webhook da Campanha","api":"GET /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}/logs","href":"/pt-br/api-reference/endpoints/list-campaign-webhook-logs"},{"title":"Retentar Entrega de Webhook da Campanha","api":"POST /api/v1/campaigns/{campaign_id}/webhooks/{webhook_id}/logs/{log_id}/retry","href":"/pt-br/api-reference/endpoints/retry-campaign-webhook-log"}]},{"group":"SFTP de Campanha","pages":[{"title":"Obter Configuração SFTP da Campanha","api":"GET /api/v1/campaigns/{campaign_id}/sftp","href":"/pt-br/api-reference/endpoints/get-campaign-sftp"},{"title":"Criar Configuração SFTP da Campanha","api":"POST /api/v1/campaigns/{campaign_id}/sftp","href":"/pt-br/api-reference/endpoints/create-campaign-sftp"},{"title":"Atualizar Configuração SFTP da Campanha","api":"PUT /api/v1/campaigns/{campaign_id}/sftp","href":"/pt-br/api-reference/endpoints/update-campaign-sftp"},{"title":"Testar Conexão SFTP da Campanha","api":"POST /api/v1/campaigns/{campaign_id}/sftp/test-connection","href":"/pt-br/api-reference/endpoints/test-campaign-sftp-connection"},{"title":"Acionar Importação SFTP","api":"POST /api/v1/campaigns/{campaign_id}/sftp/trigger-import","href":"/pt-br/api-reference/endpoints/trigger-campaign-sftp-import"},{"title":"Acionar Exportação SFTP","api":"POST /api/v1/campaigns/{campaign_id}/sftp/trigger-export","href":"/pt-br/api-reference/endpoints/trigger-campaign-sftp-export"},{"title":"Listar Logs SFTP da Campanha","api":"GET /api/v1/campaigns/{campaign_id}/sftp/logs","href":"/pt-br/api-reference/endpoints/list-campaign-sftp-logs"}]}]},{"group":"Agentes de Callback","pages":[{"title":"Listar Agentes de Callback","api":"GET /api/v1/callback-agents","href":"/pt-br/api-reference/endpoints/list-callback-agents"},{"title":"Listar Agentes de Origem de Callback","api":"GET /api/v1/callback-agents/source-agents","href":"/pt-br/api-reference/endpoints/list-callback-source-agents"},{"title":"Obter Estatísticas de Callback","api":"GET /api/v1/callback-agents/stats","href":"/pt-br/api-reference/endpoints/get-callback-stats"},{"title":"Obter Agente de Callback","api":"GET /api/v1/callback-agents/{agent_id}","href":"/pt-br/api-reference/endpoints/get-callback-agent"},{"title":"Verificar Restrições de Callback","api":"POST /api/v1/callback-agents/{agent_id}/check-constraints","href":"/pt-br/api-reference/endpoints/check-callback-constraints"},{"title":"Definir Agente como Callback","api":"POST /api/v1/agents/{agent_id}/callback","href":"/pt-br/api-reference/endpoints/set-agent-as-callback"},{"title":"Atualizar Origens de Callback","api":"PUT /api/v1/agents/{agent_id}/callback","href":"/pt-br/api-reference/endpoints/update-callback-sources"},{"title":"Remover Papel de Callback","api":"DELETE /api/v1/agents/{agent_id}/callback","href":"/pt-br/api-reference/endpoints/remove-callback-role"}]},{"group":"Calendários","pages":[{"group":"Calendários","pages":[{"title":"Listar Calendários","api":"GET /api/v1/calendars","href":"/pt-br/api-reference/endpoints/list-calendars"},{"title":"Criar Calendário","api":"POST /api/v1/calendars","href":"/pt-br/api-reference/endpoints/create-calendar"},{"title":"Obter Calendário","api":"GET /api/v1/calendars/{calendar_id}","href":"/pt-br/api-reference/endpoints/get-calendar"},{"title":"Atualizar Calendário","api":"PUT /api/v1/calendars/{calendar_id}","href":"/pt-br/api-reference/endpoints/update-calendar"},{"title":"Excluir Calendário","api":"DELETE /api/v1/calendars/{calendar_id}","href":"/pt-br/api-reference/endpoints/delete-calendar"},{"title":"Obter Eventos (Lote)","api":"GET /api/v1/calendars/events","href":"/pt-br/api-reference/endpoints/get-calendar-events-batch"},{"title":"Disparar Sincronização de Calendários","api":"POST /api/v1/calendars/sync","href":"/pt-br/api-reference/endpoints/trigger-calendars-sync"},{"title":"Obter Status de Sincronização dos Calendários","api":"GET /api/v1/calendars/sync-status","href":"/pt-br/api-reference/endpoints/get-calendars-sync-status"}]},{"group":"Membros","pages":[{"title":"Listar Membros do Calendário","api":"GET /api/v1/calendars/{calendar_id}/members","href":"/pt-br/api-reference/endpoints/list-calendar-members"},{"title":"Adicionar Membro ao Calendário","api":"POST /api/v1/calendars/{calendar_id}/members","href":"/pt-br/api-reference/endpoints/add-calendar-member"},{"title":"Atualizar Membro do Calendário","api":"PUT /api/v1/calendars/{calendar_id}/members/{member_id}","href":"/pt-br/api-reference/endpoints/update-calendar-member"},{"title":"Remover Membro do Calendário","api":"DELETE /api/v1/calendars/{calendar_id}/members/{member_id}","href":"/pt-br/api-reference/endpoints/remove-calendar-member"}]},{"group":"Eventos","pages":[{"title":"Listar Eventos do Calendário","api":"GET /api/v1/calendars/{calendar_id}/events","href":"/pt-br/api-reference/endpoints/list-calendar-events"},{"title":"Criar Evento de Calendário","api":"POST /api/v1/calendars/{calendar_id}/events","href":"/pt-br/api-reference/endpoints/create-calendar-event"},{"title":"Obter Evento do Calendário","api":"GET /api/v1/calendars/{calendar_id}/events/{event_id}","href":"/pt-br/api-reference/endpoints/get-calendar-event"},{"title":"Atualizar Evento do Calendário","api":"PUT /api/v1/calendars/{calendar_id}/events/{event_id}","href":"/pt-br/api-reference/endpoints/update-calendar-event"},{"title":"Excluir Evento do Calendário","api":"DELETE /api/v1/calendars/{calendar_id}/events/{event_id}","href":"/pt-br/api-reference/endpoints/delete-calendar-event"},{"title":"Criar Link de Reunião do Evento","api":"POST /api/v1/calendars/{calendar_id}/events/{event_id}/meeting","href":"/pt-br/api-reference/endpoints/create-event-meeting"},{"title":"Adicionar Participante ao Evento","api":"POST /api/v1/calendars/{calendar_id}/events/{event_id}/attendees","href":"/pt-br/api-reference/endpoints/add-event-attendee"},{"title":"Remover Participante do Evento","api":"DELETE /api/v1/calendars/{calendar_id}/events/{event_id}/attendees/{attendee_id}","href":"/pt-br/api-reference/endpoints/remove-event-attendee"}]},{"group":"Disponibilidade","pages":[{"title":"Listar Regras de Disponibilidade","api":"GET /api/v1/calendars/{calendar_id}/availability-rules","href":"/pt-br/api-reference/endpoints/list-availability-rules"},{"title":"Criar Regra de Disponibilidade","api":"POST /api/v1/calendars/{calendar_id}/availability-rules","href":"/pt-br/api-reference/endpoints/create-availability-rule"},{"title":"Atualizar Regra de Disponibilidade","api":"PUT /api/v1/calendars/{calendar_id}/availability-rules/{rule_id}","href":"/pt-br/api-reference/endpoints/update-availability-rule"},{"title":"Excluir Regra de Disponibilidade","api":"DELETE /api/v1/calendars/{calendar_id}/availability-rules/{rule_id}","href":"/pt-br/api-reference/endpoints/delete-availability-rule"},{"title":"Consultar Disponibilidade","api":"GET /api/v1/calendars/{calendar_id}/availability","href":"/pt-br/api-reference/endpoints/query-availability"}]},{"group":"Conexões com Provedores","pages":[{"title":"Listar Conexões com Provedores","api":"GET /api/v1/calendars/{calendar_id}/providers","href":"/pt-br/api-reference/endpoints/list-provider-connections"},{"title":"Criar Conexão com Provedor","api":"POST /api/v1/calendars/{calendar_id}/providers","href":"/pt-br/api-reference/endpoints/create-provider-connection"},{"title":"Desconectar Provedor","api":"DELETE /api/v1/calendars/{calendar_id}/providers/{provider_id}","href":"/pt-br/api-reference/endpoints/disconnect-provider"},{"title":"Disparar Sincronização do Provedor","api":"POST /api/v1/calendars/{calendar_id}/providers/{provider_id}/sync","href":"/pt-br/api-reference/endpoints/trigger-provider-sync"}]}]},{"group":"SIP Trunks Personalizados","pages":[{"title":"Listar SIP Trunks","api":"GET /api/v1/sip-trunks","href":"/pt-br/api-reference/endpoints/list-sip-trunks"},{"title":"Criar SIP Trunk","api":"POST /api/v1/sip-trunks","href":"/pt-br/api-reference/endpoints/create-sip-trunk"},{"title":"Obter SIP Trunk","api":"GET /api/v1/sip-trunks/{trunk_id}","href":"/pt-br/api-reference/endpoints/get-sip-trunk"},{"title":"Atualizar SIP Trunk","api":"PUT /api/v1/sip-trunks/{trunk_id}","href":"/pt-br/api-reference/endpoints/update-sip-trunk"},{"title":"Excluir SIP Trunk","api":"DELETE /api/v1/sip-trunks/{trunk_id}","href":"/pt-br/api-reference/endpoints/delete-sip-trunk"},{"title":"Verificar SIP Trunk","api":"POST /api/v1/sip-trunks/{trunk_id}/verify","href":"/pt-br/api-reference/endpoints/verify-sip-trunk"},{"title":"Obter Saúde do SIP Trunk","api":"GET /api/v1/sip-trunks/{trunk_id}/health","href":"/pt-br/api-reference/endpoints/get-sip-trunk-health"},{"title":"Listar DIDs do SIP Trunk","api":"GET /api/v1/sip-trunks/{trunk_id}/dids","href":"/pt-br/api-reference/endpoints/list-sip-trunk-dids"},{"title":"Criar DID no SIP Trunk","api":"POST /api/v1/sip-trunks/{trunk_id}/dids","href":"/pt-br/api-reference/endpoints/create-sip-trunk-did"},{"title":"Excluir DID do SIP Trunk","api":"DELETE /api/v1/sip-trunks/{trunk_id}/dids/{phone_number_id}","href":"/pt-br/api-reference/endpoints/delete-sip-trunk-did"}]},{"group":"Webhooks de Agente","pages":[{"title":"Listar Webhooks do Agente","api":"GET /api/v1/agents/{agent_id}/webhooks","href":"/pt-br/api-reference/endpoints/list-agent-webhooks"},{"title":"Criar Webhook","api":"POST /api/v1/agents/{agent_id}/webhooks","href":"/pt-br/api-reference/endpoints/create-webhook"},{"title":"Obter Detalhes do Webhook","api":"GET /api/v1/agents/{agent_id}/webhooks/{webhook_id}","href":"/pt-br/api-reference/endpoints/get-webhook-details"},{"title":"Atualizar Webhook","api":"PUT /api/v1/agents/{agent_id}/webhooks/{webhook_id}","href":"/pt-br/api-reference/endpoints/update-webhook"},{"title":"Excluir Webhook","api":"DELETE /api/v1/agents/{agent_id}/webhooks/{webhook_id}","href":"/pt-br/api-reference/endpoints/delete-webhook"},{"title":"Alternar Status do Webhook","api":"PATCH /api/v1/agents/{agent_id}/webhooks/{webhook_id}/toggle","href":"/pt-br/api-reference/endpoints/toggle-webhook-status"},{"title":"Testar Webhook","api":"POST /api/v1/agents/{agent_id}/webhooks/{webhook_id}/test","href":"/pt-br/api-reference/endpoints/test-webhook"},{"title":"Listar Logs de Entrega de Webhook","api":"GET /api/v1/agents/{agent_id}/webhooks/{webhook_id}/logs","href":"/pt-br/api-reference/endpoints/list-webhook-logs"},{"title":"Retentar Entrega de Webhook","api":"POST /api/v1/agents/{agent_id}/webhooks/{webhook_id}/logs/{log_id}/retry","href":"/pt-br/api-reference/endpoints/retry-webhook-log"}]},{"group":"Cobrança e Recarga Automática","pages":[{"title":"Obter Configurações de Recarga Automática","api":"GET /api/v1/auto-topup/settings","href":"/pt-br/api-reference/endpoints/get-auto-topup-settings"},{"title":"Atualizar Configurações de Recarga Automática","api":"PUT /api/v1/auto-topup/settings","href":"/pt-br/api-reference/endpoints/update-auto-topup-settings"},{"title":"Testar Recarga Automática","api":"POST /api/v1/auto-topup/test","href":"/pt-br/api-reference/endpoints/test-auto-topup"},{"title":"Desativar Recarga Automática","api":"POST /api/v1/auto-topup/disable","href":"/pt-br/api-reference/endpoints/disable-auto-topup"},{"title":"Obter Histórico de Recarga Automática","api":"GET /api/v1/auto-topup/history","href":"/pt-br/api-reference/endpoints/get-auto-topup-history"},{"title":"Listar Métodos de Pagamento","api":"GET /api/v1/auto-topup/payment-methods","href":"/pt-br/api-reference/endpoints/list-auto-topup-payment-methods"}]},{"group":"API de Conta","pages":[{"title":"Obter Usuário Atual","api":"GET /api/user","href":"/pt-br/api-reference/endpoints/get-current-user"},{"title":"Listar Tokens de API do Usuário","api":"GET /api/v1/user/api-tokens","href":"/pt-br/api-reference/endpoints/list-user-api-tokens"},{"title":"Criar Token de API do Usuário","api":"POST /api/v1/user/api-tokens","href":"/pt-br/api-reference/endpoints/create-user-api-token"},{"title":"Excluir Token de API do Usuário","api":"DELETE /api/v1/user/api-tokens/{token_id}","href":"/pt-br/api-reference/endpoints/delete-user-api-token"},{"title":"Comprar Créditos","api":"POST /api/v1/credits/purchase","href":"/pt-br/api-reference/endpoints/purchase-credits"},{"title":"Obter Saldo de Créditos","api":"GET /api/v1/credits/balance","href":"/pt-br/api-reference/endpoints/get-credits-balance"},{"title":"Health Check","api":"GET /api/v1/health","href":"/pt-br/api-reference/endpoints/health"}]}]},{"group":"Guias","pages":[{"title":"Configuração do Agente de Voz","href":"/pt-br/guides/voice-agent-setup"},{"title":"Design de Fluxo de Chamadas","href":"/pt-br/guides/call-flow-design"},{"title":"Exemplos de Integração","href":"/pt-br/guides/integration-examples"},{"title":"Melhores Práticas","href":"/pt-br/guides/best-practices"}]}]}]},"basePath":"","title":"Obter resultado da chamada - Talkover","buildId":"dpl_GZsjphRpnhWkstV12jxWNcMHFyox","deploymentId":"dpl_GZsjphRpnhWkstV12jxWNcMHFyox","dynamics":["c2aa737661","2b790eda92","b0f84f53ff"],"chunks":["OpenApiReferenceProvider-B5zPa4Vr.js","utils-CVjrr8Yd.js","cloneDeep-izs3Hzxb.js","_Uint8Array-BVIqJ90l.js","isObjectLike-C8vmzPEN.js","isArray-Dcu1dQ5t.js","utils-DTgURWzl.js","toString-BX-iyh8G.js","isSymbol-CSH9U2Gm.js","addUniqueKeysToSchema-DxTHtkdZ.js","snippetPresets-Cx47o5Vx.js","style-to-object-BY3JEAdk.js","v4-DIgz8zy6.js","ApiExamples-4Fr6y9N_.js","isEqual-BfaiBbcl.js","usePlaygroundInputsStore-Dq2ElbEk.js","shallow-BfYl9r69.js","getApiPlaygroundDisplay-Ch3xc7i1.js","CodeSnippet-BsBxuJ1v.js","CodeSnippets-CetzeDL8.js","Page-CYZot51e.js","getPastedJson-BxPKFSJx.js","icon-o0J1Ochb.js","MethodPill-Du3usO5m.js","DuplicateIcon-DJypyMzl.js","createIcon-YMA6N8KJ.js","DynamicMarkdown-CWvhfcZc.js","SectionHeading-BdLVaXCd.js","axios-vUo_bRtp.js"]}